Automotive Customer Service Agent | Call Center

Praxy; Englewood (CO); On-site; USD 32,000 - 45,000; Full time

Job summary

Praxy is seeking an Automotive Customer Service Representative in Englewood, CO. You will be the first point of contact for customers, analyzing needs and delivering solutions while maintaining accurate records and supporting sales initiatives.

The role involves high-quality phone etiquette, cash handling, appointment scheduling, and collaboration with team members to improve service delivery in a fast-paced environment.

Qualifications

• Experience in customer service or client services, preferably automotive.
• Strong phone etiquette and written communication.
• Experience with cash handling and point-of-sale systems.
• Ability to analyze information and provide tailored solutions.
• Multilingual abilities are a plus.
• Sales experience is advantageous.

Responsibilities

• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Analyze customer needs to recommend products and services.
• Handle cash transactions accurately and efficiently.
• Maintain records of customer interactions in the system.
• Assist customers with scheduling appointments and follow-ups.
• Support sales by promoting additional services or products.
• Collaborate with team to improve service delivery.

Skills

Customer service

Phone etiquette

Cash handling

Multilingual

Sales orientation

Team player

Problem solving

Organizational skills

Tools

CRM systems

Office software

Job description

Praxy is seeking an Automotive Customer Service Representative in Englewood, CO. You will be the first point of contact for customers, analyzing needs and delivering solutions while maintaining accurate records and supporting sales initiatives.

The role involves high-quality phone etiquette, cash handling, appointment scheduling, and collaboration with team members to improve service delivery in a fast-paced environment.