Automotive Customer Service Advisor — Uncapped Bonus Potential

Halfords Careers; Norfolk (VA); On-site; USD 42,000 - 50,000; Full time

Benefits offered by this job

5.6 weeks leave

Staff discounts

Trade Price Bike purchase

Wagestream early access

GP access

Share save scheme

Health plan

Pension & life insurance

Job summary

Halfords is seeking a Customer Service Advisor to greet customers, manage bookings in-house systems and address technical concerns. This role requires strong customer service, IT literacy and a calm, professional approach to challenging situations.

You’ll work 5 days a week (44 hours) with an uncapped bonus scheme and a strong benefits package including travel discounts, health and pension schemes, and staff perks.

Qualifications

• Proven track record of delivering excellent customer service.
• IT literate.
• Able to handle difficult situations professionally and calmly.
• Experience working towards and achieving targets.
• Ideally, experience in an Autocentre environment.
• Must have a full driving licence with fewer than 9 points as role includes collection and delivery of vehicles.

Responsibilities

• Handling job bookings in our in-house system.
• Discussing any technical concerns customers may have.
• Be the welcoming face for customers and provide great service.

Skills

Customer service

IT literate

Target-focused

Autocentre experience

Full driving licence

Job description

Halfords is seeking a Customer Service Advisor to greet customers, manage bookings in-house systems and address technical concerns. This role requires strong customer service, IT literacy and a calm, professional approach to challenging situations.

You’ll work 5 days a week (44 hours) with an uncapped bonus scheme and a strong benefits package including travel discounts, health and pension schemes, and staff perks.