Automotive Customer Quality Lead

Fuyao Glass America Inc; Moraine (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Fuyao Glass America Inc. seeks an Assistant Quality Manager to lead the Customer Quality Team within the Quality Department in Moraine, OH. This role focuses on establishing quality processes, resolving customer issues, and driving actions based on VOC and KPI data.

The ideal candidate has a Bachelor’s in Engineering or related field, 5+ years in automotive quality, and leadership experience. Strong knowledge of IATF 16949 and quality tools is required; travel to customers may be necessary.

Qualifications

• Bachelor's degree or higher in Engineering, Quality Management, Manufacturing, or a related field.
• Lean Six Sigma or quality-related certification/training preferred.
• 5+ years of automotive quality experience; 2+ years in quality leadership.

Responsibilities

• Establish, maintain, and improve customer quality processes and QMS compliance.
• Lead timely resolution of customer complaints, warranty claims, and quality issues via structured problem-solving.
• Monitor customer scorecards, KPIs, complaints, warranty performance, and drive improvements.
• Lead and support cross-functional quality improvement initiatives and verify corrective actions.
• Maintain communication with customers and represent quality interests with VOC insights.
• Lead, develop, and manage the customer quality team for capability and performance.
• Prepare and submit quality reports and management presentations.
• Support audits and surveillance, ensuring corrective action effectiveness.

Skills

Quality leadership

Automotive quality

IATF 16949

Root cause analysis

Cross-functional teamwork

Education

Bachelor's degree in Engineering

Quality management certification

Tools

IATF Core Tools

MS Office

APQP/PPAP

Job description

Fuyao Glass America Inc. seeks an Assistant Quality Manager to lead the Customer Quality Team within the Quality Department in Moraine, OH. This role focuses on establishing quality processes, resolving customer issues, and driving actions based on VOC and KPI data.

The ideal candidate has a Bachelor’s in Engineering or related field, 5+ years in automotive quality, and leadership experience. Strong knowledge of IATF 16949 and quality tools is required; travel to customers may be necessary.