Customer Quality Liaison Engineer

Fuyao Glass America Inc; Austin (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Fuyao Glass America Inc in Texas seeks a Customer Liaison Engineer to provide feedback on quality and inventory at customer locations, and to prepare reports describing defects to FGA. You will investigate issues and help maintain customer satisfaction through clear communication and professional conduct.

Responsibilities include visiting OEMs and dealers, delivering regular quality reports, coordinating containment, and assisting with root cause analysis as needed.

Qualifications

• 1 to 3 years manufacturing experience and/or training.
• High School Diploma or GED is required.
• Strong verbal and written communication skills are essential.
• Ability to interpret and report data clearly.

Responsibilities

• Visit assigned OEMs, dealers and warranties to collect and analyze rejected parts.
• Provide regular quality reports to FGA contacts (Quality, AQL, Liaison Manager, Sales).
• Visit customers to pick up defective products for return and analysis.
• Coordinate containment activities and attend trial builds with detailed information and photos.
• Represent FGA in customer meetings as requested.
• Assist engineering with root cause investigation.
• Perform other duties as assigned.

Education

High School Diploma or GED

Tools

PowerPoint

Excel

Outlook

Job description

Fuyao Glass America Inc in Texas seeks a Customer Liaison Engineer to provide feedback on quality and inventory at customer locations, and to prepare reports describing defects to FGA. You will investigate issues and help maintain customer satisfaction through clear communication and professional conduct.

Responsibilities include visiting OEMs and dealers, delivering regular quality reports, coordinating containment, and assisting with root cause analysis as needed.