Automotive Customer Experience Specialist

pagemployeejobboard; Winter Park (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health care options

401k with company match

Career growth opportunities

Team-oriented culture

Job summary

Lexus of Winter Park, part of Penske Automotive Group, is seeking an experienced Customer Service Representative to deliver exceptional service and support across sales, service, and administrative teams.

You will engage with customers, answer inquiries, manage records in the CRM, and contribute to a world-class car-buying experience. The role requires excellent communication, reliability, and a proactive, team-oriented mindset in a fast-paced dealership environment.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic in a fast-paced, results-driven environment.
• Exceptional attention to detail.

Responsibilities

• Support the dealership by working with sales, service, production and administrative departments to ensure customer satisfaction and increase sales.
• Provide a world-class car-buying experience to customers at every step of ownership.
• Manage inquiries and update customer files using CRM and lead management tools.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Team player

Education

High school diploma or equivalent

Associate's degree (A. A.) or equivalent

Tools

MS Office

CRM

Job description

Lexus of Winter Park, part of Penske Automotive Group, is seeking an experienced Customer Service Representative to deliver exceptional service and support across sales, service, and administrative teams.

You will engage with customers, answer inquiries, manage records in the CRM, and contribute to a world-class car-buying experience. The role requires excellent communication, reliability, and a proactive, team-oriented mindset in a fast-paced dealership environment.