Customer Service Representative

Penske Automotive; Winter Park, Northern (FL, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health care options (medical, dental,

Vision coverage

401k with company match

Career growth and training

Job summary

Lexus of Winter Park, part of Penske Automotive Group, is seeking an experienced Customer Service Representative to join our team and deliver outstanding customer experiences. The role supports multiple departments to ensure satisfaction and drive sales, with opportunity for training and career growth.

We offer comprehensive benefits including medical, dental, vision, and a 401k with company match, plus a values-driven culture focused on integrity and teamwork.

Qualifications

• Genuine interest in providing an exceptional customer experience.
• Excellent communication, interpersonal and organizational skills.
• Strong team-player attitude and reliability.

Responsibilities

• Support dealership operations by assisting customers and coordinating with sales and service teams.
• Ensure overall customer satisfaction and contribute to sales through effective follow-up.
• Maintain accurate customer records and reports using CRM and MS Office.

Skills

Customer service

Communication

Team player

Interpersonal skills

Tools

MS Office Suite

CRM

Lead management tools

Job description

Lexus of Winter Park, a part of Penske Automotive Group, is looking for an experienced Customer Representative to join our team and help deliver extraordinary customer experiences.

JOIN OUR TEAM

At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and teamwork as we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team.

Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. The Customer Service Representative supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

WHAT WE HAVE TO OFFER

• Consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence and teamwork.

WHAT WE ARE LOOKING FOR

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Exceptional attention to detail.

WHAT YOU CAN BRING TO THE TABLE

• Commitment: Ensure our customers have a world-class car-buying experience at every step along their ownership journey.
• Excellence: Provide an unparalleled level of technical expertise to help customers with comprehensive knowledge of available products and services.
• Authenticity: Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, accuracy, and courtesy.
• Technical Expertise: Understand and use MS Office Suite, CRM and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol-free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.

EEO Statement

The Company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Req Number: 37698

Position Code: 782801

Type: Full-time

Dealership: Lexus of Winter Park

Location Address: 305 N Semoran Blvd