Automotive Customer Care Specialist

Max Motors Auto Group; Clinton (MD); On-site; USD 53,604 - 160,811; Full time

Job summary

A leading automotive dealership in Clinton, United States, is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will assist with inquiries, manage complaints, and ensure customer satisfaction. Ideal candidates have experience in customer service, strong communication skills, and basic automotive knowledge. Join a dynamic team to enhance the customer experience.

Qualifications

• Proven experience in customer service or a related field.
• Ability to work in a fast-paced environment and handle multiple tasks effectively.
• Basic knowledge of automotive products and services is preferred.

Responsibilities

• Assist customers with inquiries regarding vehicles, services, and dealership policies.
• Manage customer complaints and provide appropriate solutions.
• Coordinate with various dealership departments to ensure customer satisfaction.

Skills

Communication skills

Interpersonal skills

Problem-solving skills

Multitasking ability

Tools

Microsoft Office Suite

CRM software

Job description

A leading automotive dealership in Clinton, United States, is seeking a dedicated Customer Service Representative to be the first point of contact for customers. You will assist with inquiries, manage complaints, and ensure customer satisfaction. Ideal candidates have experience in customer service, strong communication skills, and basic automotive knowledge. Join a dynamic team to enhance the customer experience.