Automotive Collision Center Front Desk Specialist

Diehl CDJR of Robinson; McKees Rocks (Allegheny County); On-site; USD 32,000 - 40,000; Full time

Job summary

Diehl Collision of Robinson in Robinson Township, PA is seeking a friendly Collision Center Receptionist / Automotive Customer Service Representative to join our team in Robinson Township, Pennsylvania.

We value a professional, organized candidate who can greet customers, answer phones, schedule appointments, and help coordinate vehicle drop-offs while maintaining accurate records in a fast-paced automotive environment.

Qualifications

• Previous receptionist, administrative, office, or customer service experience.
• Automotive dealership or collision center experience is a plus, but not required.
• Excellent verbal and written communication skills.
• Professional phone and customer service skills**
• Strong organizational and multitasking abilities.
• Basic computer and data-entry skills.
• Ability to learn automotive and collision repair software.
• Attention to detail and accuracy.
• Ability to prioritize tasks in a busy office environment.
• Dependable attendance and positive attitude.
• Ability to work effectively as part of a team.

Responsibilities

• Greet customers professionally and assist them when they arrive at the collision center
• Answer and route incoming phone calls
• Schedule appointments and assist with customer inquiries
• Communicate with customers regarding basic repair and appointment information
• Direct customers to collision estimators, service personnel, and appropriate departments
• Assist with customer check-in and vehicle drop-off procedures
• Maintain accurate customer information and documentation
• Perform data entry and general administrative duties
• Scan, file, organize, and maintain collision repair paperwork
• Assist with insurance and repair documentation as needed
• Help coordinate customer transportation and vehicle pickup information
• Communicate with estimators, technicians, parts personnel, and management
• Handle incoming and outgoing correspondence
• Maintain a clean, professional, and welcoming reception area
• Assist management with additional administrative responsibilities as needed

Skills

Customer service

Administration

Data entry

Phone skills

Attention to detail

Teamwork

Organizational skills

Tools

Microsoft Office

Job description

Diehl Collision of Robinson in Robinson Township, PA is seeking a friendly Collision Center Receptionist / Automotive Customer Service Representative to join our team in Robinson Township, Pennsylvania.

We value a professional, organized candidate who can greet customers, answer phones, schedule appointments, and help coordinate vehicle drop-offs while maintaining accurate records in a fast-paced automotive environment.