Automotive Claims Specialist

Socket.dev; Grapevine (TX); On-site; USD 54,443,000 - 65,904,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Education and Licensing Assistance

Employee Recognition Programs

Company Events and Team Celebrations

Career Growth Opportunities

Job summary

CareGard Warranty Services, part of Automotive Financial Group, is hiring an Automotive Claims Specialist (Service Advisor, Parts, Warranty, and Technician Experience Welcome) in Grapevine, TX. The role focuses on reviewing and adjudicating claims, communicating with repair facilities, and ensuring accurate service for customers.

Ideal candidates bring automotive industry knowledge, strong communication, and customer service skills to a professional office environment with a stable schedule and

Qualifications

• Automotive industry experience required.
• Experience as a Service Advisor, Parts, Warranty, or Technician preferred.
• Knowledge of vehicle repairs and automotive systems helpful.
• Strong communication and customer service skills.
• Detail-oriented, organized, and dependable.

Responsibilities

• Review and adjudicate claims according to contract terms and coverage.
• Verify submitted repair claims and eligibility for coverage.
• Process approved claims and document activity in the claims system.
• Communicate with repair facilities about repairs, diagnostics, and coverage.
• Respond to inquiries about claims and coverage.
• Collaborate with other adjusters/departments to resolve claims promptly.
• Maintain accurate records and follow-up on activities.
• Deliver professional and courteous service throughout the claims process.

Skills

Automotive industry experience

Service advisor experience

Parts experience

Warranty experience

Technician experience

Customer service

Communication skills

Detail-oriented

Job description

Automotive Claims Specialist (Service Advisor, Parts, Warranty, and Technician Experience Welcome)
Bring Your Automotive Experience to a Growing Team

At CareGard Warranty Services, we help customers protect one of their most important investments: their vehicle. We're looking for automotive professionals who want to apply their industry knowledge in a professional office environment while continuing to build a rewarding career.

Whether your experience comes from working as a Service Advisor, Parts Specialist, Warranty Administrator, Service Technician, or another dealership or repair facility role, we'd like to hear from you.

About CareGard

CareGard Warranty Services, part of Automotive Financial Group (AFG), has been a trusted provider of vehicle service contracts and protection products since 1994. We partner with dealerships, lenders, and automotive organizations across the country to deliver reliable protection and exceptional customer service.

Our success is built on a simple foundation: hire great people, treat them well, and provide opportunities for growth. We believe in doing the right thing, serving others with excellence, and continuously improving ourselves and our business.

About the Role

As a Claims Adjuster, you'll review repair claims, determine contract coverage, communicate with repair facilities, and help ensure customers receive prompt and accurate service.

This position is ideal for individuals who understand automotive repairs, enjoy problem-solving, and take pride in delivering exceptional customer service. If you're looking for a career that allows you to use your automotive expertise while enjoying a consistent work schedule, this may be the opportunity for you.

What You'll Do

• Review and adjudicate claims according to contract terms and ancillary policy coverage.
• Verify submitted repair claims and confirm eligibility for coverage.
• Process approved claims and document all activity within the claims management system.
• Communicate with repair facilities regarding repairs, diagnostics, coverage questions, and claim payments.
• Respond to internal and external inquiries regarding claims and coverage.
• Work closely with other adjusters and departments to ensure timely and accurate claim resolution.
• Maintain accurate records, documentation, spreadsheets, and follow-up activities.
• Deliver professional, knowledgeable, and courteous customer service throughout the claims process.

What We're Looking For

• Automotive industry experience required.
• Service Advisor, Parts, Warranty, or Technician experience preferred.
• Knowledge of vehicle repairs and automotive systems.
• Strong communication, customer service, and computer skills.
• Detail-oriented, organized, and dependable.
• Additional compensation available for bilingual (Spanish/English) employees.
• Ability to work onsite in Grapevine, TX.

Why Join CareGard?

• Stability & Work-Life Balance
• Consistent full-time, 40-hour work schedule
• Predictable hours that support work-life balance
• Rotating weekend schedule (not every weekend)
• Paid time off starting in your first year
• Nine paid holidays annually
• A stable, growing company with long‑term career opportunities

Benefits

• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Education and Licensing Assistance
• Employee Recognition Programs
• Company Events and Team Celebrations
• Career Growth Opportunities

Compensation

$19.00 - $23.00 per hour

Additional hourly premium available for active ASE Certifications (A1-A8).