Ancillary Claims Adjuster

INTEGRO; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive healthcare options

401(k) savings plans

Paid time off (PTO)

Job summary

INTEGRO is seeking an Ancillary Claims Adjuster to manage claims for automotive extended warranties. This role involves reviewing claims, conducting investigations, and ensuring compliance with warranty guidelines.

We're looking for candidates with at least 5 years of experience in automotive claims administration, strong analytical skills, and exceptional customer service abilities. Competitive compensation and benefits are offered, along with opportunities for career growth.

Qualifications

• 5+ years of recent experience in automotive claims administration or a similar role.
• Strong understanding of automotive systems, components, and repair processes.
• Familiarity with warranty regulations and guidelines in the automotive industry.

Responsibilities

• Review and evaluate automotive extended warranty claims submitted by customers.
• Conduct detailed investigations to validate claims.
• Process claims accurately and efficiently within established timelines.
• Provide exceptional customer service regarding warranty claims.

Skills

5+ years of experience in automotive claims administration

Understanding of automotive systems and repair processes

Attention to detail

Communication skills

Problem-solving abilities

Proficiency with claims management systems

Job description

We are a fast-growing company looking to expand our team with individuals who have exceptional character, a passion for delivering results, and a commitment to career growth. If this sounds like you, we want to hear from you!

As an Ancillary Claims Adjuster, you’ll play a critical role in the claims administration process for automotive extended warranties, specifically with Ancillary products such as Tires and Wheels, Key Replacement, and Paintless Dent removal claims. We’re looking for someone with at least 5+ years of automotive claims administration experience (or a related role) who is detail-oriented, customer-focused, and knowledgeable about automotive repair processes. You’ll evaluate warranty claims, investigate their validity, and ensure all claims are processed efficiently and fairly while delivering excellent service.

What We Offer

• Competitive compensation with bonus/incentive potential
• Weekly payroll with direct deposit
• Comprehensive healthcare options, including medical, vision, and dental insurance
• 401(k) savings and retirement plans
• Life insurance coverage
• Paid time off (PTO)
• Career growth and advancement opportunities within our dynamic and supportive team

What We're Looking For

• 5+ years of recent experience in automotive claims administration or a similar role
• Strong understanding of automotive systems, components, and repair processes
• Familiarity with warranty regulations, guidelines, and best practices in the automotive industry
• Exceptional attention to detail, analytical skills, and problem-solving abilities
• Proficiency with claims management systems/software
• Excellent communication, interpersonal, and decision-making skills
• Ability to manage multiple claims while maintaining accuracy and efficiency
• High level of professionalism and confidentiality
• Self-starter with the ability to work independently and collaboratively
• Must pass a background check and drug screening

Position Responsibilities

• Review and evaluate automotive extended warranty claims submitted by customers, dealerships, and repair facilities
• Verify claim information, including coverage, eligibility, and required documentation
• Conduct detailed investigations and assessments to validate claims and ensure coverage compliance
• Collaborate with internal departments and external repair facilities to resolve claim-related issues
• Ensure compliance with company policies, warranty guidelines, and legal regulations
• Process claims accurately and efficiently within established timelines
• Communicate claim decisions, approvals, and denials to all stakeholders promptly and professionally
• Provide exceptional customer service by addressing inquiries, concerns, and escalations regarding warranty claims
• Maintain organized, accurate records and documentation for all claims
• Identify trends and recommend improvements to enhance claims handling processes

Why Join Us

This is your opportunity to take the next step in your career with a company that values your expertise, offers competitive compensation, and provides opportunities for advancement. Join us today and become part of a team that is dedicated to excellence and innovation in the automotive extended warranty space!