Mechanical Claim Adjuster

Reinsurance Associate Inc.; Fenton (MO); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

401K Retirement Plan

Paid Holidays

Robust health care benefits

Modern workspaces

Bright, modern workspace

Remote work option outside St. Louis

Job summary

An automotive service provider in Fenton is seeking a full-time Claims Adjuster. In this role, you'll process VSC claims for automotive services, ensuring clear communication with customers and repair facilities. Candidates should have at least 3 years of relevant experience and outstanding communication skills. The position offers a competitive salary, comprehensive benefits, and the possibility of remote work if based outside the St. Louis area.

Qualifications

• 3+ years of automotive repair or equivalent technical experience required.
• Outstanding verbal and written communication skills necessary.
• Strong customer service skills including conflict resolution needed.
• Strong verbal and written communication skills.
• Proficient with computer systems, Microsoft Office, and web-based apps.
• Solid customer service, conflict handling, and time management abilities.

Responsibilities

• Process automotive VSC claims filed with the company.
• Review and verify repair costs using national guidelines.
• Communicate with repair facilities and customers effectively.
• Communicate with customers, dealers, repair facilities, and vendors clearly.
• Document all interactions in the claim system and participate in training.

Skills

Automotive repair experience

Communication skills

Customer service skills

Problem-solving skills

Education

High school diploma or GED

Technical training or College Degree

ASE certification

Tools

Microsoft applications

Web-based applications

Job description

Job Description

Are you a technician, service writer, or parts manager looking to get out of the shop and transfer your skills to a new career? Wise F&I is currently seeking full-time Claim Adjusters to support our VSC claims team and our continued business growth.

This position is Monday through Friday with weekends off. We provide a competitive salary commensurate with experience, have 9 major holidays scheduled off annually - with pay, provide a robust health care and benefits package; in addition to, a bright, modern work space with optional stand-up desk capability.

Remote position available if you reside outside the St. Louis metropolitan area.

Primary Job Function

The Claims Adjuster is responsible for the set-up and processing of automotive VSC claims filed with our company that cover mechanical breakdown, appearance, tire & wheel and other benefits. This includes reviewing repair estimates, inspection reports, supporting documentation, communicating with repair facilities, and ultimately determining coverage.

Company Description

Wise F&I delivers industry-leading administration services for automotive F&I-related, voluntary protection products such as VSC, Appearance, Tire & Wheel, Key Replacement, GAP and Theft-deterrent protection. We process and adjust claims for these contracts within programs that are underwritten by only Excellent (A- or better) rated Insurance Carriers. As a rapidly growing automotive F&I product provider with over 30 years of continuous operation in the Automotive F&I space, our operating partners include seasoned Insurance Agents, national Lenders and their client Automotive Dealers.

Responsibilities

• Working in a call center environment focused on handling calls daily within expected performance metrics, handle times, and volume.
• Reviewing claims using the adjudication process established by department and within company guidelines.
• Reviewing and verifying repair costs using standard "national labor and parts guides" (including labor rates and time) to ensure estimates are within approval guidelines.
• Verifying, analyzing, and investigating repair information to determine if coverage is within the guidelines of the service contract.
• Retrieving information from company systems and communicating information back to the customers, dealers, repair facilities, and vendors in a clear and concise manner.
• Determining the appropriate authorization amount based on contract guidelines via the use of good judgment combined with mechanical knowledge.
• Documenting all interactions, research, verifications and other claim-related information in the claim administration system.
• Ability to communicate effectively by telephone and email with retail and wholesale customers, repair facilities, and non-related parties using good customer service skills.
• Working pro-actively and cohesively as a member of the claims team.
• Attending training seminars and/or continuing education.
• Maintaining high customer service requirements and productivity standards.
• Working with management on specific issues as requested.

Qualifications

Required Education and Skills include:

• High school diploma or GED preferred. Technical training or College Degree is a plus.
• Preferred 3 or more years of hands-on automotive repair or equivalent automotive technical experience.
• ASE or equivalent Manufacturer certification preferred.
• Outstanding verbal and written communication skills.
• Proficient use of current computer systems, Microsoft and web-based applications.
• Proficient use of communication tools for email, instant message and meeting platforms.
• Possess strong customer service skills including conflict avoidance/resolution, negotiation, and persuasive speaking.
• Possess problem solving, decisiveness and time management skills.

Comprehensive Benefits

• Competitive hourly wage (40 hrs/week)
• Annual Performance Evaluation w/ Compensation Review
• Bright, Modern Work Spaces
• 9 Paid Holidays (per year)
• Paid Vacation Days
• 401K Retirement Plan (100% company match up to 4% of income w/ immediate vesting)
• Insurance - paid benefits include Health, AD&D, Life and L/T Disability
• Voluntary benefits include Dental, Vision, Life and S/T Disability

Convenient suburban location near intersection of I-270 and I-44 in southwest St. Louis County. We are an Equal Opportunity Employer.