Automotive Cancellation & Customer Care Specialist

Napleton Automotive Group; Illinois; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Bonus opportunity

Weekday schedule

Medical benefits

401(k)

Paid vacation and sick time

Employee discounts

Family-owned for 90+ years

Job summary

Napleton Automotive Group seeks a Compliance Cancellation / Customer Care Specialist at the Oakbrook Terrace Corporate Office to oversee the cancellation process for OEM and dealer products, assist customers, and coordinate with dealership teams to issue refunds.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to manage multiple requests from submission through completion in a corporate setting.

Qualifications

• 2+ years of automotive dealership experience in cancellations, billing, accounting, finance support, or related role.
• Understanding of OEM and dealer product cancellations and refund procedures.
• Experience with CDK software.
• Strong customer care and communication skills.
• Proficient in Microsoft Office (Outlook, Excel).

Responsibilities

• Oversee the established cancellation process for OEM and dealer products from receipt to completion.
• Review cancellation requests and documents; follow up for missing information.
• Coordinate with dealership accounting/finance, product providers, and lienholders to confirm status.
• Ensure refunds are issued to the correct party.
• Contact customers by phone and email to explain the process and provide updates.
• Handle difficult customer conversations with professionalism and care.
• Maintain accurate records of requests and refunds.
• Identify overdue or unresolved items and escalate to Compliance Manager.
• Assist other compliance teams with communications and document requests.

Skills

Customer care

Communication

Organizational skills

Attention to detail

MS Office

CDK

Tools

CDK

Job description

Napleton Automotive Group seeks a Compliance Cancellation / Customer Care Specialist at the Oakbrook Terrace Corporate Office to oversee the cancellation process for OEM and dealer products, assist customers, and coordinate with dealership teams to issue refunds.

The ideal candidate will have strong attention to detail, excellent communication, and the ability to manage multiple requests from submission through completion in a corporate setting.