Customer Experience & Care Specialist

Napleton Nissan; Illinois; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401k

Paid Vacation and Sick Time

Paid Training

Discounts on products, services, and 


Fantastic Growth Opportunities

Job summary

Ed Napleton Automotive Group is seeking a Customer Care Specialist to serve as a primary contact before and after service appointments. You will verify needs, confirm details, and follow up after visits to ensure satisfaction.

This role emphasizes delivering an outstanding customer experience via phone in a fast-paced setting. We offer a full-time, in-office schedule (Oakbrook Terrace) with competitive pay and benefits.

Qualifications

• 2+ years of retail, restaurant, hospitality or customer service experience.
• Outstanding customer service and relationship-building skills.
• Strong problem-solving and conflict-resolution abilities.
• Attention to detail and accuracy.
• Effective time management and prioritization.
• Ability to remain calm under pressure.
• Strong telephone etiquette and active listening skills.
• Basic computer and data entry proficiency.

Responsibilities

• Answer incoming calls (return calls), emails & text messages in a timely manner.
• Confirm appointment details.
• Follow up with customers after service visits to ensure satisfaction and address any concerns.
• Handle customer complaints with professionalism and resolve issues when appropriate.
• Coordinate with Service Advisors for follow-up appointments.
• Meet customer satisfaction (CSI) goals and departmental performance metrics.
• Assist with administrative tasks as needed.
• Responsible for a minimum of 80-100 outbound calls per day.

Skills

Retail experience

Customer service

Relationship building

Problem solving

Attention to detail

Time management

Calm under pressure

Telephone etiquette

Data entry

Age 18+

Job description

Ed Napleton Automotive Group is seeking a Customer Care Specialist to serve as a primary contact before and after service appointments. You will verify needs, confirm details, and follow up after visits to ensure satisfaction.

This role emphasizes delivering an outstanding customer experience via phone in a fast-paced setting. We offer a full-time, in-office schedule (Oakbrook Terrace) with competitive pay and benefits.