Automotive Compliance & Cancellation Specialist

Napleton Corporate; Oakbrook Terrace (IL); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

Paid vacation

Vehicle/service discounts

Family-owned for 90+ years

Job summary

Napleton Corporate seeks a Compliance Cancellation / Customer Care Specialist at its Oakbrook Terrace Corporate Office. You will oversee the cancellation process for OEM and dealer products, coordinate refunds, and support dealership teams to ensure timely completion with high customer care.

This role emphasizes detail, follow-through, and confidentiality. The position offers an hourly rate of $24 with a $500 monthly bonus opportunity, medical/dental/vision, 401(k), paid vacation, and

Qualifications

• Two or more years of automotive dealership experience in cancellations, billing, accounting, finance support, or related role.
• Experience with cancellation procedures for OEM and dealer products and refund procedures.
• Proficiency with CDK and Microsoft Office.
• Strong customer care skills and professional communication.
• Ability to travel up to 10%.

Responsibilities

• Oversee cancellations for OEM and dealer products from receipt to completion.
• Review requests and documents for completeness; obtain missing information.
• Coordinate with dealership accounting, finance, providers, and lienholders to confirm status.
• Ensure refunds are issued to the correct party and follow up on all requests.
• Contact customers by phone and email to explain the process and provide updates.
• Handle concerns with patience and professionalism while protecting confidential information.
• Maintain accurate records of cancellation requests and refunds.
• Identify overdue items and escalate to Compliance Manager.
• Assist other Compliance teams with communications and document requests.

Skills

Customer care

Attention to detail

Verbal and written communication

Organizational skills

Professional demeanor

Microsoft Office (Outlook, Excel)

Tools

CDK

Job description

Napleton Corporate seeks a Compliance Cancellation / Customer Care Specialist at its Oakbrook Terrace Corporate Office. You will oversee the cancellation process for OEM and dealer products, coordinate refunds, and support dealership teams to ensure timely completion with high customer care.

This role emphasizes detail, follow-through, and confidentiality. The position offers an hourly rate of $24 with a $500 monthly bonus opportunity, medical/dental/vision, 401(k), paid vacation, and