Automotive Cancellation & Customer Care Specialist - $24/hr

Napleton Nissan; Illinois; On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Napleton Automotive Group’s Oakbrook Terrace Corporate Office seeks a Compliance Cancellation / Customer Care Specialist to oversee cancellations for OEM and dealer products and support refunds. The role requires 2+ years in automotive dealerships, proficiency with CDK, and strong customer care, with a Monday–Friday schedule and a base pay of $24 per hour plus a $500 monthly bonus.

This position emphasizes accuracy, confidentiality, and collaboration with dealership teams and state agencies to

Qualifications

• Two or more years of automotive dealership experience in cancellations or related roles.
• Understanding of the cancellation process for OEM and dealer products.
• Experience with CDK is required.

Responsibilities

• Oversee the established cancellation process for OEM and dealer products, tracking each request from receipt through completion.
• Review cancellation requests and supporting documents for completeness, and follow up with customers or dealership staff to obtain missing information.
• Work closely with dealership accounting and finance teams, product providers, and lienholders as needed to confirm cancellation status and resolve delays.
• Follow up on all cancellation requests to ensure they are completed and refunds have been issued to the appropriate party.
• Contact customers by phone and email to explain the cancellation process, request documents, answer questions, and provide status updates.
• Handle customer concerns with patience, professionalism, and care, including situations involving delayed refunds or frustrated customers.
• Maintain accurate records of cancellation requests, customer communications, follow-up efforts, and refund information.
• Identify overdue requests or unresolved concerns and bring them to the Compliance Manager’s attention.
• Assist other Compliance Department teams with customer and state agency communications, document requests, and follow-up as needed.
• Protect confidential customer information and maintain high ethical standards in all actions.

Skills

Customer care

Attention to detail

Communication

Organizational skills

Professional demeanor

Travel up to 10%

Tools

CDK

Microsoft Excel

Outlook

Job description

Napleton Automotive Group’s Oakbrook Terrace Corporate Office seeks a Compliance Cancellation / Customer Care Specialist to oversee cancellations for OEM and dealer products and support refunds. The role requires 2+ years in automotive dealerships, proficiency with CDK, and strong customer care, with a Monday–Friday schedule and a base pay of $24 per hour plus a $500 monthly bonus.

This position emphasizes accuracy, confidentiality, and collaboration with dealership teams and state agencies to