Automotive Call Center Team Lead | Coaching & Growth

Grote Automotive - Fort Wayne; Fort Wayne (IN); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive pay plus performance bonus

Positive team environment

Paid training

Employee vehicle purchase benefits

Health benefits + 401(k)

Paid vacation

Job summary

Grote Mitsubishi - Fort Wayne is seeking an experienced Call Center Team Lead to enhance customer experience and drive sales. This hands-on leadership role involves coaching and developing the call center team while ensuring high service standards.

The position offers competitive pay plus bonuses, paid training, and health benefits. Candidates should bring automotive dealership experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Automotive dealership experience preferred.
• Ability to thrive in a fast-paced environment.
• Strong communication and organizational skills.
• Ability to coach and develop others.
• CRM experience.

Responsibilities

• Lead and develop a team of customer service representatives.
• Monitor inbound and outbound call activity.
• Coach team members on phone skills, appointment setting, and follow-up process.
• Track performance metrics and drive continuous improvement.
• Work closely with sales management to maximize showroom traffic and sales opportunities.
• Ensure a professional and positive customer experience.

Skills

Strong communication and organizational skills

Ability to coach and develop others

CRM experience

Automotive dealership experience

Job description

Grote Mitsubishi - Fort Wayne is seeking an experienced Call Center Team Lead to enhance customer experience and drive sales. This hands-on leadership role involves coaching and developing the call center team while ensuring high service standards.

The position offers competitive pay plus bonuses, paid training, and health benefits. Candidates should bring automotive dealership experience, strong communication skills, and the ability to thrive in a fast-paced environment.