Call Center Team Lead

WizeHire, Inc; Fort Wayne (IN); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Competitive pay plus performance bonus

Positive team environment

Paid training

Employee vehicle purchase benefits

Health benefits + 401(k)

Paid vacation

Job summary

Grote Mitsubishi - Fort Wayne is seeking an experienced Call Center Team Lead to enhance customer experience and drive sales. This hands-on leadership role involves coaching and developing the call center team while ensuring high service standards.

The position offers competitive pay plus bonuses, paid training, and health benefits. Candidates should bring automotive dealership experience, strong communication skills, and the ability to thrive in a fast-paced environment.

Qualifications

• Automotive dealership experience preferred.
• Ability to thrive in a fast-paced environment.
• Strong communication and organizational skills.
• Ability to coach and develop others.
• CRM experience.

Responsibilities

• Lead and develop a team of customer service representatives.
• Monitor inbound and outbound call activity.
• Coach team members on phone skills, appointment setting, and follow-up process.
• Track performance metrics and drive continuous improvement.
• Work closely with sales management to maximize showroom traffic and sales opportunities.
• Ensure a professional and positive customer experience.

Skills

Strong communication and organizational skills

Ability to coach and develop others

CRM experience

Automotive dealership experience

Job description

Grote Mitsubishi - Fort Wayne, IN

Grote Mitsubishi is seeking an experienced and motivated Call Center Team Lead to help drive our customer experience and sales opportunities. This is a hands‑on leadership role responsible for coaching, training, and motivating our call‑center team while ensuring customers receive exceptional service throughout their buying journey.

We Offer:

• Competitive pay plus performance bonus
• Positive team environment
• Paid training
• Employee vehicle purchase benefits
• Health benefits + 401(k)
• Paid vacation

Responsibilities

• Lead and develop a team of customer service representatives
• Monitor inbound and outbound call activity
• Coach team members on phone skills, appointment setting, and follow‑up process
• Track performance metrics and drive continuous improvement
• Work closely with sales management to maximize showroom traffic and sales opportunities
• Ensure a professional and positive customer experience

Qualifications

• Automotive dealership experience preferred
• Ability to thrive in a fast‑paced environment
• Strong communication and organizational skills
• Ability to coach and develop others
• CRM experience

Compensation

Compensation: $20 - $25 hourly