Automotive Call Center Representative

Steven Toyota; Harrisonburg (VA); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Plan

Paid Time Off

Paid Training

Employee Discounts

Job summary

Steven Automotive Group is seeking an Automotive Call Center Representative to connect dealerships with customers, handling inbound and outbound calls, scheduling service appointments, and following up on leads. You will help create a positive customer experience across the automotive service process.

The role emphasizes strong communication, high-volume call handling, and precise CRM record-keeping, with opportunities for performance-based earnings in a supportive, team-oriented environment.

Qualifications

• Previous call center or automotive experience preferred.
• Excellent communication and phone skills.
• Able to handle a high volume of inbound and outbound calls.
• Strong follow-up and organizational skills.

Responsibilities

• Answer inbound customer calls in a professional and friendly manner.
• Make outbound calls for service follow-up, appointments, and sales opportunities.
• Schedule and confirm service appointments and follow up on missed appointments.
• Respond to internet and phone leads promptly and direct customers to the right department.
• Maintain accurate customer information and activity in the CRM.
• Meet individual appointment-setting goals and collaborate with Service, Sales, and BDC leadership.

Skills

Communication

Phone skills

CRM software

Organization

High call volume

Goal-driven

Tools

CRM software

Job description

Automotive Call Center Representative – $55K+ Earning Potential!Join a Growing Team!Steven Automotive Group is looking for a motivated Automotive Call Center Representative to join our team. If you are outgoing, professional, confident on the phone, and enjoy helping customers, this is an opportunity to build a rewarding career in the automotive industry.The OpportunityAs an Automotive Call Center Representative, you will be an important connection between our dealerships and our customers. You will handle inbound and outbound calls, schedule service appointments, follow up with customers, respond to leads, and help create a positive customer experience.What You'll DoAnswer inbound customer calls in a professional and friendly manner.Make outbound calls to customers for service follow-up, appointments, and sales opportunities.Schedule and confirm service appointments.Follow up with missed appointments, unsold customers, and customer inquiries.Respond to internet and phone leads promptly.Provide customers with accurate information and direct them to the appropriate department.Maintain accurate customer information and call activity in the CRM.Meet individual performance and appointment-setting goals.Work closely with Service, Sales, and BDC leadership.Deliver an exceptional customer experience on every call. Compensation$55,000+ ANNUAL EARNING POTENTIALPerformance-based earning opportunity — the more you accomplish, the more you can earn.What We're Looking ForPrevious call center, BDC, customer service, or automotive experience preferred.Excellent communication and phone skills.Friendly, professional, and confident personality.Strong follow-up and organizational skills.Comfortable making a high volume of inbound and outbound calls.Motivated by goals and performance.Ability to work in a fast-paced, team-oriented environment.Basic computer and CRM skills.BenefitsMedical, Dental & Vision Insurance401(k) PlanPaid Time OffPaid TrainingEmployee DiscountsCareer Advancement OpportunitiesWhy Join Steven Automotive Group?Family-owned. Growing. Opportunity-driven.Join a dealership group where motivated employees have the opportunity to develop their skills, increase their earnings, and build a long-term career in the automotive industry.Equal Employment OpportunitySteven Automotive Group is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.At least one previous role based in customer service experienceExcellent teammate with collaborative attitude and eagerness to improvePrompt and courteous demeanorPositive and hardworking personalityStrong computer skillsValid driver’s license