Automotive Business Development Representative (BDC) / Internet Sales

DARCARS Automotive Group; Englewood (NJ); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts on vehicle purchases

Internal career advancement opportunities

Community service initiatives

Job summary

A leading automotive dealership in Englewood, New Jersey, is seeking an Automotive Business Development Representative (BDC) / Internet Sales. In this role, you will act as a bridge between the dealership and customers, guiding them through inquiries and ensuring exceptional service. Ideal candidates should have strong communication skills, computer proficiency, and a positive attitude. Previous experience in customer service or sales is preferred but not required as training is provided. Opportunities for career advancement and employee discounts are available.

Qualifications

• Excellent written and verbal communication skills.
• Computer savvy with strong attention to detail.
• Ability to multi-task and manage leads efficiently.

Responsibilities

• Pull and manage leads through our CRM.
• Respond promptly to inquiries via phone, text, chat, or email.
• Log all customer interactions in real-time.

Skills

Excellent written and verbal communication skills

Computer savvy

Strong attention to detail

Positive attitude

Ability to multi-task

Tools

CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Job description

Overview

DARCARS Lexus of Englewood is now looking for an Automotive Business Development Representative (BDC) / Internet Sales to join our team!

As an Internet Sales Representative, you’ll be the digital bridge between the dealership and our customers—helping customers make confident, informed decisions from the comfort of their homes.

The Internet Rep's job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales, providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will then further navigate their path to purchase. As an Internet Rep, you must ensure timely follow up and provide an exceptional experience with every interaction.

Responsibilities

• Pull and manage leads through our CRM
• Respond promptly to inquiries via phone, text, chat, or email
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Meet or exceed performance goals, including response time and conversion metrics
• Learn and train with the manufacturer to become an expert

Required qualifications

• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Ability to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays

Preferred but not required

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead)
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

In this role, you'll:

• Respond to inquiries via phone, text, chat, or email
• Answer as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Log all customer interactions in real-time

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.