Automotive Internet Sales Representative

jobsatdarcars; Tenafly (NJ); On-site; USD 42,000 - 75,000; Full time

Benefits offered by this job

Comprehensive Benefits Plan including

Employee discounts on vehicle Purch`/`

Job summary

DARCARS Automotive Group in Tenafly, NJ is seeking an Internet Representative to manage digital prospects and guide them through our sales process. You will nurture inquiries, provide dealership and product information, and connect customers with a responsive in-store manager to complete the path to purchase.

Ideal candidates are tech-savvy, quick learners with excellent communication skills, able to work weekends and holidays, and committed to delivering an exceptional customer experience.

Qualifications

• Must be at least eighteen years of age.
• Proficient with CRM systems and Microsoft Office suite.
• Excellent listening, verbal, and written communication skills.
• Able to work weekends and holidays.
• Demonstrated commitment to process improvement, innovation and excellence.
• Persistent and eager to learn and share new ideas in a collaborative team environment.

Responsibilities

• Pull inquiries from CRM and respond via phone, text, chat, or email.
• Serve as the first-level expert on products, services, and the DARCARS brand.
• Convert inquiries to dealership visits and set test-drive/purchase appointments.
• Adhere to customer communication scripts.
• Record customer information in the CRM in real time and maintain relationships with store personnel.
• Strive to meet or exceed individual performance objectives.

Skills

CRM proficiency

Strong communication

Time management

Team player

Customer-focused

Tools

CRM Software

Microsoft Office

Job description

DARCARS Automotive Group is now hiring for anInternet Representativeto join our team!
Potential Earning Based on experience from 42K to 75K

As anInternetRepresentative,your job is vital in managing our digital business prospects. Your job is to nurture our inbound prospects by guiding them through a simple needs analysis exercise using the DARCARS Approach to Sales. This involves providing dealership and product information, answering their questions, and linking them with a responsive in-store sales manager who will further navigate their path to purchase. As an Internet Representative, you must ensure timely follow-up and provide an exceptional experience with every interaction.

In this role, you'll:

• Pull inquiries from our Customer Relationship Management system (CRM) Respond to inquiries via phone, text,chat,or email based on potential customer's expressed preference
• Serve as the first-level expert on our products and services, the purchase process, and the DARCARS brand
• Convert inquiries to dealership visits; set appointments for test drive and further selection/purchase support
• Adhere to customer communication scripts
• Ensure 100% of contact activity, by recording customer information in the CRM in real time Develop/maintain relationships with related store personnel
• Meet, or exceed, individual performance objectives e.g. response time, conversions etc.
• Must be at least eighteen years of age

For this role, you'll need to be:

• You are computer savvy with a full working knowledge of Microsoft Office Suite
• You are a quick-study, able to absorb substantive product and service information
• You have exceptional listening, verbal, and written communication skills
• You are able to workweekends and holidays
• You have demonstrated a commitment to process improvement, innovation, and excellence
• You are persistent and eager to learn new things and share new ideas in a collaborative, team environment

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities

This job advertisement in no way states or implies that these are the only duties and responsibilities to be performed by this employee. This advertisement is merely a preview of the role in solicitation. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor.

We are an equal opportunity employer & drug-free workplace. Employment is on an at-will basis & subject to termination if dealership rules & regulations are violated.