Automotive Business Development Representative

Scranton Chevrolet of Norwich; Norwich (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Training and development

Job summary

Scranton Chevrolet of Norwich in Norwich, CT is hiring a full-time Business Development Representative (BDC) to manage first contact with local customers via phone, text, and email. No automotive experience required; we provide vehicle basics, systems, and process training.

You will schedule showroom appointments, follow up with interested buyers, and maintain accurate CRM records while supporting sales with timely information and a personal, friendly approach.

Qualifications

• Call center or high-volume phone experience
• Fluency in Spanish or Chinese is a plus
• Excellent communication and listening skills with a customer-first approach
• Comfort using a computer and learning new systems (CRM)

Responsibilities

• Respond promptly to customer inquiries by phone, text, and email
• Answer initial questions and help customers understand next steps
• Schedule and confirm showroom appointments
• Follow up with customers who expressed interest in a vehicle
• Reconnect with customers who are still considering options
• Contact customers nearing lease end
• Keep CRM records and follow-up notes accurate
• Share appointment details with the sales team
• Work toward appointment and customer service goals with personal touch

Skills

Call center experience

Fluency in Spanish or Chinese

Customer service

CRM experience

Excellent communication

Computer literacy

Tools

CRM system

Job description

Business Development Representative (BDC)

Scranton Chevrolet of Norwich | Norwich, CT

Full-Time | On-Site | Interviewing and Hiring Now

Help Customers Take the First Step

Scranton Chevrolet of Norwich is hiring a Business Development Representative (BDC) to join our team. We’re available to interview qualified candidates immediately, and the right person can start as soon as possible.

If you enjoy talking with people, staying organized, and turning a helpful conversation into a scheduled appointment, we’d like to meet you. You DO NOT need to sell but you MUST be driven! Automotive experience is not required. We’ll teach you our vehicles, systems, and process.

Call center experience is a huge plus. Fluency in Spanish or Chinese is also a huge plus.

A Family Legacy in Connecticut Automotive

Scranton Chevrolet of Norwich is part of the Scranton family of dealerships, alongside Scranton Motors in Vernon. The family’s automotive legacy dates back to 1952 and continues under its third generation of leadership.

Here in Norwich, you’ll represent our Chevrolet dealership and help local customers feel welcome from their first phone call, text, or email. We value strong relationships, reliable follow-through, and a team that takes pride in the customer experience.

What You’ll Do

• Respond promptly to customer inquiries by phone, text, and email
• Answer initial questions and help customers understand their next steps
• Schedule and confirm showroom appointments
• Follow up with customers who have expressed interest in a vehicle
• Reconnect with customers who are still considering their options
• Contact customers approaching the end of a vehicle lease
• Keep customer records and follow-up notes accurate in our CRM
• Share appointment details with the sales team
• Work toward appointment and customer service goals while making every interaction feel personal

What We’re Looking For

• Friendly, confident communication by phone, text, and email
• Strong listening skills and a customer-first approach
• Dependability, attention to detail, and consistent follow-through
• Comfort using a computer and learning new systems
• The ability to manage several conversations and tasks throughout the day
• A positive attitude and willingness to learn from coaching

Especially valuable experience and skills:

• Call center or high-volume phone experience
• Fluency in Spanish and/or Chinese, including Mandarin or Cantonese
• Appointment setting, customer service, hospitality, retail, reception, or inside sales experience
• Automotive dealership or CRM experience

You do not need prior automotive experience to apply.

Training and Support

We’ll provide training in customer communication, appointment scheduling, CRM use, vehicle basics, and our dealership’s follow-up process. You’ll also receive ongoing coaching as you grow into the role.

What We Offer

• Competitive compensation and performance-based earning opportunities
• Medical, dental, and vision insurance
• 401(k)
• Paid time off
• Employee discounts
• Training and ongoing development
• Opportunities for career growth within the Scranton family of dealerships
• The stability and personal connection of an established family-owned business