Automotive BDC: Appointment Setter & Customer Advocate

Scranton Chevrolet of Norwich; Norwich (CT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k)

Paid time off

Employee discounts

Training and development

Job summary

Scranton Chevrolet of Norwich in Norwich, CT is hiring a full-time Business Development Representative (BDC) to manage first contact with local customers via phone, text, and email. No automotive experience required; we provide vehicle basics, systems, and process training.

You will schedule showroom appointments, follow up with interested buyers, and maintain accurate CRM records while supporting sales with timely information and a personal, friendly approach.

Qualifications

• Call center or high-volume phone experience
• Fluency in Spanish or Chinese is a plus
• Excellent communication and listening skills with a customer-first approach
• Comfort using a computer and learning new systems (CRM)

Responsibilities

• Respond promptly to customer inquiries by phone, text, and email
• Answer initial questions and help customers understand next steps
• Schedule and confirm showroom appointments
• Follow up with customers who expressed interest in a vehicle
• Reconnect with customers who are still considering options
• Contact customers nearing lease end
• Keep CRM records and follow-up notes accurate
• Share appointment details with the sales team
• Work toward appointment and customer service goals with personal touch

Skills

Call center experience

Fluency in Spanish or Chinese

Customer service

CRM experience

Excellent communication

Computer literacy

Tools

CRM system

Job description

Scranton Chevrolet of Norwich in Norwich, CT is hiring a full-time Business Development Representative (BDC) to manage first contact with local customers via phone, text, and email. No automotive experience required; we provide vehicle basics, systems, and process training.

You will schedule showroom appointments, follow up with interested buyers, and maintain accurate CRM records while supporting sales with timely information and a personal, friendly approach.