Automotive Body Shop Office Manager

Carolinas Collision Center of Charlotte; Charlotte (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading automotive team as a Collision Center Office Manager at a well-respected dealership in Charlotte. You’ll oversee scheduling and customer interactions while ensuring efficient office operations. If you’re passionate about customer service and organization, this role offers a chance to make a real impact.

Qualifications

• Experience in customer service, office administration, or a related role.
• Automotive industry experience is a plus.

Responsibilities

• Manage schedules and coordinate appointments for the Collision Center.
• Provide exceptional service through phone calls, texts, and in-person interactions.
• Assist with rental car arrangements and other administrative tasks.

Skills

Customer Focus

Detail-oriented

Communication

Multitasking

Job description

Collision Center Office Manager – Capital Ford of Charlotte

Are you a people-person with a knack for organization and a passion for delivering top-tier customer service? Capital Ford of Charlotte is looking for aCollision Center Office Managerto keep our shop running smoothly while ensuring an exceptional experience for every customer.

What You’ll Do:

• Be the welcoming face of our Collision Center, greeting customers and ensuring they feel valued from start to finish.
• Keep our shop on track by managing schedules, coordinating appointments, and ensuring a seamless repair process.
• WOW our customers by providing top-notch service and support through phone calls, text messages, and in-person interactions.
• Serve as the key liaison between customers, insurance partners, and our estimates team, ensuring clear and efficient communication.
• Assist customers with rental car arrangements, deductible payments, and all administrative aspects of the repair process.
• Manage payment transactions, including credit, check, and cash handling.
• Keep the office organized and running efficiently with various administrative tasks.

What We’re Looking For:

• A customer-focused, detail-oriented professional who thrives in a fast-paced environment.
• Strong communication skills and the ability to multitask effectively.
• Experience in customer service, office administration, or a related role (automotive industry experience is a plus!).

Why Join Us?

AtCapital Ford of Charlotte, we’re more than just a dealership—we’re a team committed to excellence. If you love working with people, staying organized, and making a difference every day, we want you on board!

Ready to take the next step? Apply today and be part of a winning team!