Automotive Body Shop Office Manager

Capital Automotive Group; Charlotte (NC); On-site; USD 45,000 - 65,000; Full time

Job summary

Capital Ford of Charlotte seeks a Collision Center Office Manager who excels at customer interactions and office organization. You will be the first point of contact for customers and manage their journey through the repair process. If you're detail-oriented and thrive in a fast-paced environment, this role can be your next career step.

Qualifications

• Customer-focused, detail-oriented, and thrives in a fast-paced environment.
• Strong communication skills and the ability to multitask effectively.
• Experience in customer service or office administration.

Responsibilities

• Manage schedules and coordinate appointments for the Collision Center.
• Provide exceptional customer service through various communication methods.
• Assist customers with administrative aspects of the repair process.

Skills

Customer service

Organizational skills

Communication

Multitasking

Education

Experience in office administration or related role

Job description

Collision Center Office Manager – Capital Ford of Charlotte

Are you a people-person with a knack for organization and a passion for delivering top-tier customer service? Capital Ford of Charlotte is looking for aCollision Center Office Managerto keep our shop running smoothly while ensuring an exceptional experience for every customer.

What You’ll Do:

• Be the welcoming face of our Collision Center, greeting customers and ensuring they feel valued from start to finish.
• Keep our shop on track by managing schedules, coordinating appointments, and ensuring a seamless repair process.
• WOW our customers by providing top-notch service and support through phone calls, text messages, and in-person interactions.
• Serve as the key liaison between customers, insurance partners, and our estimates team, ensuring clear and efficient communication.
• Assist customers with rental car arrangements, deductible payments, and all administrative aspects of the repair process.
• Manage payment transactions, including credit, check, and cash handling.
• Keep the office organized and running efficiently with various administrative tasks.

What We’re Looking For:

• A customer-focused, detail-oriented professional who thrives in a fast-paced environment.
• Strong communication skills and the ability to multitask effectively.
• Experience in customer service, office administration, or a related role (automotive industry experience is a plus!).

Why Join Us?

AtCapital Ford of Charlotte, we’re more than just a dealership—we’re a team committed to excellence. If you love working with people, staying organized, and making a difference every day, we want you on board!

Ready to take the next step? Apply today and be part of a winning team!