Automotive BDC Specialist: Inside Sales & Appointments

hendrick; Concord (NH); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

No cost healthcare

Bonuses

401(k) with company match

Paid training

Paid time off

Job summary

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord is seeking a Sales Business Development Representative to handle inbound calls, qualify leads, and schedule appointments for sales closers. You will build relationships with customers and drive the sales process forward using our CRM and scripts.

The role emphasizes strong communication, courteous service, and consistent follow-up to maximize showroom conversions and customer satisfaction. On-site position with comprehensive benefits and training.

Qualifications

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Strong communication and interpersonal skills.
• Proficiency with MS Office and dealership software.

Responsibilities

• Answer all incoming calls, schedule sales or service appointments.
• Log customer feedback in the dealership system.
• Follow up on appointments and ensure accuracy of records.
• Maintain CSI at or above company standards.
• Support ongoing training and adhere to company policies.

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Valid Driver's License

Automobile Salesperson License

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord is seeking a Sales Business Development Representative to handle inbound calls, qualify leads, and schedule appointments for sales closers. You will build relationships with customers and drive the sales process forward using our CRM and scripts.

The role emphasizes strong communication, courteous service, and consistent follow-up to maximize showroom conversions and customer satisfaction. On-site position with comprehensive benefits and training.