Sales Business Development Representative

hendrick; Concord (NH); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

No cost healthcare

Bonuses

401(k) with company match

Paid training

Paid time off

Job summary

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord is seeking a Sales Business Development Representative to handle inbound calls, qualify leads, and schedule appointments for sales closers. You will build relationships with customers and drive the sales process forward using our CRM and scripts.

The role emphasizes strong communication, courteous service, and consistent follow-up to maximize showroom conversions and customer satisfaction. On-site position with comprehensive benefits and training.

Qualifications

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• Strong communication and interpersonal skills.
• Proficiency with MS Office and dealership software.

Responsibilities

• Answer all incoming calls, schedule sales or service appointments.
• Log customer feedback in the dealership system.
• Follow up on appointments and ensure accuracy of records.
• Maintain CSI at or above company standards.
• Support ongoing training and adhere to company policies.

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Doctorate Degree

Valid Driver's License

Automobile Salesperson License

Tools

Microsoft Office

Dealership Management System

Job description

Hendrick Chrysler Dodge Jeep Ram FIAT of Concord

Location: 7630 Hendrick Auto Plaza NW, Concord, North Carolina 28027

Are you looking for a stable company to grow with? Build your career with Hendrick Automotive Group, one of the largest, most successful privately held companies in the U.S. with over 90 car dealerships and an outstanding NASCAR Champion racing team! We are looking for quality teammates who are eager to learn new skills and seek opportunities for growth within a rewarding business industry!

JOB SUMMARY:

As a Sales Business Development Representative (BDC), your day-to-day includes researching leads, interacting with customers over the phone/internet, building positive relationships, and managing appointments to setup sales closers for success. Top performers possess excellent communication and interpersonal skills with an ability to showcase our products and services in a compelling way!

BENEFITS:

• Paid Medical - NO COST Employee Healthcare and Prescription Plan
• Rewarding performance based pay plans and bonuses
• The Best Dealership Facilities in the Area
• College Scholarship Program
• 401(k) with Company Match
• Largest privately owned auto group in the country, GREAT career growth potential
• Generous paid time off/vacation and sick days
• Basic Life Insurance
• NO COST Employee Assistance Program
• 100% Paid Training
• Comprehensive employee recognition/rewards programs
• Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award
• Successful Team approach with Doing Business the Right Way Focus

JOB RESPONSIBILITIES:

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System
• Schedule follow-up contact if no appointment is made in Dealership Management System
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule "no-show" customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was. Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Follows Safeguards rules and regulations.
• Demonstrates the Company's Core Values
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

JOB QUALIFICATIONS:

Desired Education:

• o GED
• High School Diploma
• o Associate Degree
• o Bachelor Degree
• o Master Degree
• o Doctorate Degree

Field of Study/Work Experience:

• o Accounting
• o Automotive
• o Business
• o Human Resources
• o Information Technology

Desired Work Experience:

• up to 3 years
• o 3-5 years
• o 5+ years

Education/Work Experience:

• Previous customer service and/or business development experience. Ability to deliver superior customer satisfaction.

Certificates and Licenses:

• o Valid Driver's License
• o Automobile Salesperson License

Computer Skills:

• Intermediate knowledge of Microsoft Office products. Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.

Communication Skills:

• Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Strong interpersonal and skills.

Attendance Expectations:

• The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.

Physical Demands:

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit; use hands to finger, handle, or feel.

Environment Demands:

• Duties are performed primarily in the Business Development Center. Work involves continuous contact and interaction with customers and dealership personnel. Work includes movement around dealership facilities.

Verbal and Writing Ability:

• Ability to read and comprehend instructions, correspondence, and memos. Ability to receive and communicate with custo