Automotive BDC Specialist — Fast-Paced Growth

Chapman Auto Stores; Philadelphia (Philadelphia County); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision insurance

Life, STD, LTD, Hospital Indemnity, 4?

401(k) retirement investment plan with

Accrued paid time off

Employee Vehicle Purchase Program

Parts and service discounts

Professional work environment, withjob

Descripción de la vacante

Chapman Ford in Northeast Philadelphia, the Number 1 volume Ford dealer in the Philadelphia Region, is looking to add to our busy Internet Sales Department. We are a family-owned dealership that treats our employees as such and offers room for advancement in a fast-paced environment.

We are seeking experienced, high-impact individuals with excellent customer service, strong computer and phone skills, and a proven ability to meet or exceed goals.

Formación

• Experience in sales or customer service in automotive or related industries.
• Proficient with CRM software and basic computer tasks.

Responsabilidades

• Contact new and existing customers to discuss request and current promotions.
• Respond to inbound phone calls and internet inquiries to develop customer trust and generate customer visits to our store.
• Follow up with customers to ensure satisfaction and produce referrals.
• Professional and has the ability to make a compelling introduction.
• Willing to participate in skills and product training.
• Multi-tasker and excellent customer service skills.
• Proven track record of meeting and exceeding goals.
• Proficient with computers, emails, smartphones and the web.
• Engaging in all training directed by the BDC Manager.
• Following the BDC scripts and guidelines on all inbound and outbound calls.
• Ensuring that all calls presented are answered promptly and professional.
• Acquire a complete knowledge of product information related to the makes and models of the dealership.
• Developing proficiency with all features of the CRM Software and associated products.
• Ensuring that all information entered into systems is consistent and accurate.
• Maintaining knowledge of coupons, direct mail pieces, and all advertising.
• Maintain a thorough understanding and adherence to dealership and BDC department policies and procedures.
• Endeavor to meet and exceed hourly, daily, weekly, and monthly individual goals.
• Ensure that all outbound calls (No Shows, Confirmations, Show appointment follow up and Task list calls) are made in a timely and effective manner.
• Consistently meet the daily guidelines set for number of set appointments, appointment show and outbound calls.
• Maintain the essential communication link between the client and the dealership.
• Ensure that all communications to and from the client are passed on effectively and quickly.

Conocimientos

Excellent computer skills

Sales/customer service experience

Descripción del empleo

Chapman Ford in Northeast Philadelphia, the Number 1 volume Ford dealer in the Philadelphia Region, is looking to add to our busy Internet Sales Department. We are a family-owned dealership that treats our employees as such and offers room for advancement in a fast-paced environment.

We are seeking experienced, high-impact individuals with excellent customer service, strong computer and phone skills, and a proven ability to meet or exceed goals.