Automotive BDC Specialist - Customer Experience Advocate

Gillespie Ford; Gurnee (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Employee vehicle purchase plans

Long term job security

Flexible Work Schedule

Job summary

Gillespie Ford in Gurnee, Illinois, is hiring an Automotive BDC Representative to enhance customer service experiences. The ideal candidate should be team-oriented, possess strong communication skills, and have a customer-first mindset. Responsibilities include handling inbound and outbound calls, logging customer interactions, and supporting various departments to ensure a seamless experience.

Benefits include health insurance, 401K plans, paid time off, and flexible work schedules, supporting long-term job security and growth opportunities.

Qualifications

• 1-2 years of office experience preferred.
• Comfortable talking on the phone and helping customers.
• Team-oriented with strong multitasking and organizational skills.

Responsibilities

• Answer inbound calls and make outbound calls across departments.
• Engage with customers to understand their needs and provide accurate info.
• Log calls, appointments, and follow-ups in the CRM system.

Skills

Strong communication

Customer service mindset

Attention to detail

Multitasking

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Gillespie Ford in Gurnee, Illinois, is hiring an Automotive BDC Representative to enhance customer service experiences. The ideal candidate should be team-oriented, possess strong communication skills, and have a customer-first mindset. Responsibilities include handling inbound and outbound calls, logging customer interactions, and supporting various departments to ensure a seamless experience.

Benefits include health insurance, 401K plans, paid time off, and flexible work schedules, supporting long-term job security and growth opportunities.