BDC Business Development Representative - Clinton, New Jersey, United States

Madison Honda; Clinton (NJ); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Comprehensive training

Growth opportunities

Strong company reputation

Job summary

Madison Honda in Clinton, NJ, is looking for a full-time Automotive Customer Service BDC Consultant. This role is pivotal in linking customers with our sales and service departments through effective communication and appointment scheduling. We offer a supportive work environment and comprehensive training to enhance your career in the automotive industry.

Applicants should have a high school diploma and experience in a customer service setting, with strong communication skills. Join us for an opportunity to grow professionally!

Qualifications

• Experience preferred in phone-based customer service or telemarketing.
• Enthusiastic and friendly demeanor is essential.
• Ability to multitask and prioritize in a fast-paced environment.

Responsibilities

• Answer incoming calls and schedule sales appointments.
• Make outbound calls to connect with customers.
• Log customer comments accurately in the system.
• Follow up with sales or service teams after appointments.

Skills

Phone-based customer service

Verbal communication

Written communication

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Word

Job description

About Madison Honda

Join Madison Honda, a reputable automotive dealership located in Clinton, NJ. We are committed to delivering excellent customer service and offer a professional work environment where you can grow your career.

Job Details

• Salary: $16 to $18 per hour
• Job Type: Full Time
• Location: Clinton, NJ 08809

Position Overview

As an Automotive Customer Service BDC Consultant, you will be the essential link between customers and our sales and service departments. Your role involves handling inbound and outbound calls with professionalism, scheduling appointments, and ensuring a positive experience for every customer.

Key Responsibilities

• Answer incoming calls according to script and schedule sales appointments.
• Make outbound calls to connect with customers and schedule appointments.
• Log customer comments accurately in the system.
• Schedule follow-up contacts if appointments are not made initially.
• Confirm and reschedule appointments as needed, including no-shows.
• Post appointments on the BDC appointment board and notify relevant departments.
• Follow up with sales or service teams to verify appointment outcomes.
• Update and maintain customer information in the database.
• Generate and send follow-up letters, postcards, and emails based on marketing schedules.
• Respond to customer website requests and contact internet customers via email and phone.
• Assist with additional duties as assigned.
• Meet or exceed monthly performance goals.

Work Hours

This is a full-time position with standard business hours, Monday through Friday. Additional details can be discussed during the interview process.

Our Commitment to You

At Madison Honda, you will receive comprehensive training to help you succeed. We foster an enthusiastic and supportive work environment to encourage your personal and professional growth.

Qualifications

• High school diploma or equivalent required.
• Experience in phone-based customer service, telemarketing, or business development preferred, ideally in the automotive industry.
• Familiarity with scripted communications, power tracks, or alternative selling techniques is a plus.
• Professional, enthusiastic, and friendly demeanor at all customer contact points.
• Excellent verbal and written communication skills.
• Ability to initiate effective dialogue and cooperate with team members, including BDC management.
• Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
• Proficient with Microsoft Word and general computer literacy, including data entry skills.

WHAT WE OFFER:

• Tremendous product & inventory
• Ongoing company-wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug-free workplace.

We Would Really Like To Hear From You!