Automotive BDC Representative

US Lawns; Town of Huntington (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401k Plan

Paid time off (PTO)

Competitive Pay Plans

Health Insurance

Dental Insurance

Vision Plans

Promotion from within

Job summary

Empire Automotive Group in New York seeks a polished BDC representative to handle inbound calls, live chat, and email inquiries, guiding customers to the right dealership resources and initiating sales appointments. You will present financing options, support the sales team, and use the CRM daily to nurture leads, with a collaborative, patient, and proactive mindset.

Join a fast-growing group across Long Island and Westchester, with opportunities for advancement and a strong focus on customer

Qualifications

• Previous job involving customer service is preferred.
• Collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Enjoys speaking to people, helping them with patient focus and attention.

Responsibilities

• Answers customer calls and establishes follows-up with sales appointments
• Responds quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provides customers with initial product information and directs them to the appropriate dealership resources
• Presents initial financing options based on customer needs
• Follows up with leads that are not ready to make an appointment or are no-shows
• Participates in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
• Utilizes CRM tracking system daily

Skills

Customer service

Team player

Courteous demeanor

Positive attitude

Computer skills

People skills

Tools

CRM software

Job description

Job Description

A strong first impression with customers is an essential part of the automotive sales process. Our BDC provides that first, friendly, helpful voice for consumers who reach out to us about their automotive needs.

Responsibilities

• Answers customer calls and establishes follows-up with sales appointments
• Responds quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provides customers with initial product information and directs them to the appropriate dealership resources
• Presents initial financing options based on customer needs
• Follows up with leads that are not ready to make an appointment or are no-shows
• Participates in team and process development sessions, keeping positive relationships with teammates, sales teams, and dealership management
• Utilizes CRM tracking system daily

Qualifications

• Previous job involving customer service is preferred
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Enjoys speaking to people, helping them with patient focus and attention

Company Description

The Empire Automotive Group provides an exceptional opportunity for any New Yorker who wants to launch a career in the auto industry. Empire has numerous dealership locations across Long Island and in Westchester featuring 14 different franchise brands, both import and domestic. Empire is one of the fastest growing privately owned automotive groups in the U.S., and, as we continue to add new locations, we need people! Come grow with us…

Benefits

• 401k Plan
• Paid time off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Plans
• Promotion from within