Business Development Representative - Nanuet, New York, United States

Rockland Cjd Llc; Nanuet (NY); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

Rockland Cjd Llc in New York seeks an Automotive Customer Service BDC Consultant. The role combines charisma, communication and product knowledge to drive appointments and optimize the customer journey.

You will handle inbound and outbound calls, log feedback, and coordinate with the sales team to confirm appointments. Training is provided, with a focus on hitting monthly goals in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Experience with phones or telemarketing in automotive or related fields.
• Familiar with scripts, power tracks and alternative choices.
• Professional, enthusiastic and friendly at first contact.
• Excellent verbal and written communication.
• Organized, multi‑tasked, self‑motivated in a fast-paced environment.
• MS Word knowledge and data entry skills.

Responsabilités

• Answer inbound calls per script and schedule sales appointments.
• Make outbound calls and log customer comments.
• Schedule follow‑ups and confirm appointments.
• Post scheduled appointments on the BDC board and reschedule no‑shows.
• Notify sales/departments when appointments are scheduled.
• Assist with other duties as assigned.
• Aim to meet or exceed monthly goals.

Connaissances

Phone skills

Customer service

Verbal communication

Written communication

Data entry

MS Word

Multitasking

Formation

High School Diploma

Description du poste

Automotive Customer Service BDC Consultant

If you believe customer service is a true craft – one built on charisma, communication and thorough product knowledge (we’ll happily teach you everything you need to know) – we want to talk to you!

The Customer Service BDC Consultant utilizes their selling ability, computer skills, courteous phone manner and positive attitude to get clients in the door.

Required Duties Include

• Answer all incoming phone calls according to script and schedule a sales appointment.
• Make outbound calls.
• Log all customer comments.
• Schedule follow‑up contact if no appointment is made.
• Contact customers using scripts to schedule appointments for sales.
• Confirm scheduled appointments.
• Post scheduled appointments on the appointment board in BDC.
• Reschedule no‑show customer appointments.
• Follow up with sales to determine if the appointment was kept and the outcome.
• Schedule future contact as needed.
• Purify and update customer changes in the database.
• Generate emails according to a pre‑determined timeline to automatically schedule follow‑up reminders for next contact.
• Contact customers based on current marketing initiatives.
• Respond to customer website requests.
• Contact internet customers via email and phone to schedule an appointment.
• Follow up on internet customer emails according to a pre‑determined timeline.
• Notify necessary departments when an appointment is scheduled.
• Assist with other duties as assigned.
• Ability to meet or exceed monthly goals.

QUALIFICATIONS

• High School Diploma or equivalent.
• Previous experience with phones or telemarketing in automotive, business development, customer service, or highly preferable.
• Previous experience with the process of scripts, power tracks, and alternative choices.
• Demonstrate a professional, enthusiastic, and friendly attitude at the first point of contact with any potential client/customer.
• First‑class verbal, written and communication skills including the ability to initiate dialogue with the BDC Manager and communicate effectively and efficiently.
• Organized, multi‑tasked, self‑motivated with the ability to work effectively as part of a team or on individually‑assigned tasks in a fast‑paced, dynamic environment where superior time‑management and prioritization skills are essential and required.
• Preferable knowledge of working Microsoft Word, computer literacy, data entry skills.

WHAT WE OFFER

• Tremendous product & inventory
• Ongoing company‑wide training
• Strong company reputation
• Growth opportunities
• Professional, enthusiastic & supportive working environment

When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.

We are an Equal Opportunity Employer and a drug‑free workplace.

We Would Really Like To Hear From You!