Automotive BDC Representative/Call Center

APCO Holdings; Burlington (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Stearns Ford in Burlington, NC, seeks an Automotive BDC Representative/Call Center to manage high-volume internet leads for new and used vehicles. The role emphasizes fast-paced communication, appointment setting, and maintaining CSI and dealership metrics.

Responsibilities include responding to internet leads, prospect file development, quoting pricing and inventory, confirming appointments, presenting vehicles, processing credit applications, and posting photos online.

Qualifications

• Experience using CRM software to manage online leads and customer follow-up.

Responsibilities

• Monitor and respond to all Internet leads (referral services and website).
• Develop client prospect file upon lead receipt.
• Quote pricing, rates and inventory availability.
• Meet and greet prospects by appointment.
• Present and demonstrate inventory.
• Receive credit applications (manually and online).
• Remain up-to-date on products, market trends and certifications.
• Understand and implement dealership sales process.
• Maintain CSI, Gross Average and monthly units to dealership standards.
• Take digital photos for posting on website.

Skills

CRM experience

Tools

CRM software

Job description

Automotive BDC Representative/Call Center

Stearns Ford

Burlington, United States

Do you have what it takes to excel in afast-paced, high-volume sales environment? If so, the rewards can beoutstanding! Our dealership is currently seeking highly motivated,results-driven internet sales professionals for new and used vehicles.

Responsibilities

• Monitor and respond toall Internet leads (referral services and website)
• Develop clientprospecting file upon lead receipt
• Quote pricing, rates andinventory availability
• Meet and greet prospects(by appointment)
• Present and demonstrateinventory
• Receive creditapplications (manually and online)
• Remain up-to-date onproducts, market trends and certifications
• Understand and implementdealership sales process
• Maintain CustomerService Index (CSI), Gross Average and monthly units to dealership standards
• Take digital photos forposting on website

Requirements

• Must be familiar withClient Relationship Management (CRM) software

Compensation:

• Compensationis based on experience and is competitive with the retail automotive industry.

Our company maintains a strong policy of equal employment opportunityfor all associates. We hire, train, promote and compensate associates onthe basis of personal and professional competence and potential for advancementwithout regard for race, color, religion, sex, national origin, age, maritalstatus, disability or citizenship, as well as other classifications protectedby applicable federal, state or local laws.