Automotive BDC Representative/Call Center

Easycare; Burlington (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Stearns Ford in Burlington, NC is seeking an Automotive BDC Representative for a fast-paced call center environment, handling internet leads and coordinating with the sales team. You will respond to leads, quote pricing, and maintain CSI and performance metrics while using CRM software.

The role offers compensation based on experience with growth opportunities within the dealership. Previous CRM and automotive sales experience are a plus for this position.

Qualifications

• CRM software familiarity is required.
• Experience in high-volume sales environments is helpful.

Responsibilities

• Monitor and respond to all Internet leads (referral services and website).
• Develop client prospecting file upon lead receipt.
• Quote pricing, rates and inventory availability.
• Meet and greet prospects by appointment.
• Present and demonstrate inventory.
• Receive credit applications (manual and online).
• Remain up-to-date on products, market trends and certifications.
• Understand and implement dealership sales process.
• Maintain Customer Service Index (CSI), Gross Average and monthly units to dealership standards.
• Take digital photos for posting on website.

Skills

CRM familiarity

Job description

Automotive BDC Representative/Call Center

Burlington, United States | Posted on 09/03/2026

Automotive BDC Representative / Call Center

Stearns Ford

Do you have what it takes to excel in afast-paced, high-volume sales environment? If so, the rewards can beoutstanding! Our dealership is currently seeking highly motivated,results-driven internet sales professionals for new and used vehicles.

Responsibilities

• Monitor and respond toall Internet leads (referral services and website)
  
• Develop clientprospecting file upon lead receipt
  
• Quote pricing, rates andinventory availability
  
• Meet and greet prospects(by appointment)
  
• Present and demonstrateinventory
  
• Receive creditapplications (manually and online)
  
• Remain up-to-date onproducts, market trends and certifications
  
• Understand and implementdealership sales process
  
• Maintain CustomerService Index (CSI), Gross Average and monthly units to dealership standards
  
• Take digital photos forposting on website
  

Requirements

Must be familiar withClient Relationship Management (CRM) software

Compensation:

• Compensationis based on experience and is competitive with the retail automotive industry.
  

Our company maintains a strong policy of equal employment opportunityfor all associates. We hire, train, promote and compensate associates onthe basis of personal and professional competence and potential for advancementwithout regard for race, color, religion, sex, national origin, age, maritalstatus, disability or citizenship, as well as other classifications protectedby applicable federal, state or local laws.