Automotive BDC Appointment Specialist

Madison Honda; Phillipsburg (NJ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tremendous product & inventory

Ongoing company-wide training

Strong companyreputation

Growth opportunities

Professional, enthusiastic & 0;?;?

Job summary

Madison Honda in Phillipsburg, NJ seeks an Automotive Customer Service BDC Consultant. You will handle inbound and outbound calls, use scripts, and schedule sales and service appointments with a friendly, professional demeanor.

The role emphasizes data entry, logging customer interactions, and following up to maximize satisfaction and showroom visits. Training is provided, and you will work as part of a fast-paced team in a dealership that values reliability and strong communication.

Qualifications

• Experience with phones or telemarketing.
• Professional, enthusiastic attitude at first contact.
• Ability to follow scripts and schedule appointments.
• Strong verbal and written communication skills.

Responsibilities

• Answer inbound calls and schedule sales appointments.
• Make outbound calls.
• Log customer feedback.
• Schedule follow-up contact if no appointment.
• Coordinate with Sales/Service to confirm visits.
• Update customer changes in the database.
• Generate letters, postcards and emails for follow-up reminders.
• Meet or exceed monthly goals.

Skills

Phone/Telemarketing

Customer service

Communication skills

Time management

Teamwork

Education

High School Diploma or equivalent

Tools

Microsoft Word

Power Tracks

CRM basics

Job description

Madison Honda in Phillipsburg, NJ seeks an Automotive Customer Service BDC Consultant. You will handle inbound and outbound calls, use scripts, and schedule sales and service appointments with a friendly, professional demeanor.

The role emphasizes data entry, logging customer interactions, and following up to maximize satisfaction and showroom visits. Training is provided, and you will work as part of a fast-paced team in a dealership that values reliability and strong communication.