Automotive BDC Agent: Lead & Online Engagement

Key CDJR; Reno, Northern (NV, KY); Hybrid; USD 35,000 - 60,000; Full time

Job summary

Key Acura of Reno is looking for a Dealership BDC Agent to handle internet leads and incoming calls, scheduling appointments, and answering questions about vehicle availability and pricing.

You will also manage the dealership website, oversee social media and email campaigns, and analyze advertising performance to improve customer experience and online engagement. This role focuses on delivering excellent customer service and ensuring a smooth digital customer journey at Key Acura of Reno.

Qualifications

• Passionate about helping customers.
• Strong interpersonal and time management skills.
• Knowledgeable with technology and Microsoft applications.
• Excellent verbal and written communication skills.

Responsibilities

• Manage all internet leads and incoming phones calls to the dealership
• Schedule and confirm appointments with customers
• Answer questions and inquires about vehicle availability and pricing
• Manage dealership website to ensure accuracy and a great online experience for customers
• Manage social media and email campaigns
• Analyze reports and performance of advertising sources

Skills

Customer service

Interpersonal skills

Time management

Verbal and written communication

Job description

Key Acura of Reno is looking for a Dealership BDC Agent to handle internet leads and incoming calls, scheduling appointments, and answering questions about vehicle availability and pricing.

You will also manage the dealership website, oversee social media and email campaigns, and analyze advertising performance to improve customer experience and online engagement. This role focuses on delivering excellent customer service and ensuring a smooth digital customer journey at Key Acura of Reno.