Auto Internet Lead & Appointment Specialist

Key-Auto-Group; Reno (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Key Acura of Reno, part of Key Auto Group, is seeking a Dealership BDC Agent to manage internet leads and calls, schedule appointments, and support online customer experiences. The role requires strong communication, user-friendly technical aptitude, and proactive engagement with customers.

The ideal candidate will handle inquiries about vehicle availability, pricing, and campaigns, while collaborating with the team to optimize advertising performance and customer satisfaction at the Reno

Qualifications

• Customer-focused with strong communication skills.
• Strong interpersonal and time management abilities.
• Knowledgeable with technology and Microsoft applications.
• Excellent verbal and written communication skills.

Responsibilities

• Manage all internet leads and incoming calls to the dealership.
• Schedule and confirm appointments with customers.
• Answer questions about vehicle availability and pricing.
• Maintain the dealership website accuracy and online experience.
• Manage social media and email campaigns.
• Analyze reports and performance of advertising sources.

Skills

Customer service

Interpersonal skills

Time management

Tech-savvy

Tools

Microsoft Office

Job description

Key Acura of Reno, part of Key Auto Group, is seeking a Dealership BDC Agent to manage internet leads and calls, schedule appointments, and support online customer experiences. The role requires strong communication, user-friendly technical aptitude, and proactive engagement with customers.

The ideal candidate will handle inquiries about vehicle availability, pricing, and campaigns, while collaborating with the team to optimize advertising performance and customer satisfaction at the Reno