Automotive Assistant Manager - Lead Shop & Guest Experience

Big Brand Tire & Service; Mesa (AZ); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Commission & overtime

Paid vacation

Insurance (medical/dental/vision/life)

401(k) with company match

Employee discounts

Referral bonuses

ASE reimbursement

Career growth opportunities

Job summary

Big Brand Tire & Service in Mesa, AZ is hiring an Automotive Assistant Manager to lead daily operations, deliver an exceptional guest experience, and coach a team of advisors and technicians.

This role blends hands-on management with sales leadership, inventory control, safety compliance, and store performance. Weekend availability is essential to support peak times; employer offers growth into store manager or multi-unit leadership.

Qualifications

• At least 1–3 years in automotive service management or retail repair leadership.
• Strong service sales background (tires, brakes, maintenance, or mechanical).
• Proven ability to lead a team in a high-volume, fast-paced environment.
• Excellent communication and problem-solving skills.
• Valid driver’s license and ability to lift 70 lbs.
• Open availability, including weekends, to lead during peak times.

Responsibilities

• Lead from the front: open/close, set daily game plan, keep shop safe and efficient.
• Own the guest experience: greet, advise, build estimates, explain work clearly, close sales.
• Bridge between techs and customers; translate inspections into recommendations.
• Develop the team: coach advisors and techs, reinforce processes, celebrate wins.
• Run the business: inventory, cash handling, scheduling, KPI tracking, OSHA/EHS compliance.
• Cover the deck when Store Manager is out; model elite standards on every shift.

Skills

Service sales experience

Leadership

Communication skills

Problem solving

Lift 70 lbs

Job description

Big Brand Tire & Service in Mesa, AZ is hiring an Automotive Assistant Manager to lead daily operations, deliver an exceptional guest experience, and coach a team of advisors and technicians.

This role blends hands-on management with sales leadership, inventory control, safety compliance, and store performance. Weekend availability is essential to support peak times; employer offers growth into store manager or multi-unit leadership.