Automotive Appointment Scheduler

Johnson Ford; Burlington (NJ); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading team as a Ford Automotive Service Scheduler where you'll provide exceptional customer service and efficiently coordinate service appointments. This role demands strong organizational skills and a collaborative approach, ideal for individuals passionate about automotive care. With a focus on professional growth and a positive working environment, this position is perfect for those looking to advance their career in the automotive industry.

Benefits

Competitive Pay

Career Development Opportunities

Regular Working Hours

Qualifications

• Excellent communication skills with a friendly demeanor.
• Strong attention to detail and efficient task management.
• Willingness to assist colleagues and support team goals.
• Previous experience in customer service or scheduling preferred.

Responsibilities

• Engage with customers to schedule service appointments and provide updates.
• Coordinate service appointments based on customer preferences.
• Arrange shuttle rides for customers and perform pick-up and delivery when needed.
• Assist the service desk with administrative tasks and customer inquiries.

Skills

Customer Service Skills

Organizational Abilities

Communication Skills

Team Player

Job description

Join Our Team as a Ford Automotive Service Scheduler!

Are you organized, customer-focused, and passionate about providing exceptional service? We're seeking a dedicated individual to join our team as a Ford Automotive Service Scheduler. In this role, you'll play a crucial part in ensuring our customers receive efficient and top-notch service for their Ford vehicles.

Position: Ford Automotive Service Scheduler

Location: Johnson Ford, Burlington NJ

Hours: Monday to Friday, With Saturday Rotation.

Responsibilities:

• Outbound and Inbound Calls: Engage with customers to schedule service appointments and provide updates.
• Appointment Scheduling: Coordinate service appointments based on customer preferences and availability.
• Shuttle Services: Arrange shuttle rides for customers when needed, and perform shuttle rides if needed.
• Vehicle Drop-offs and Pick-ups: Coordinate vehicle drop-offs and pick-ups to ensure smooth service operations perform pick-up and delivery of customers vehicles when needed.
• Support Service Desk: Assist the service desk with administrative tasks and customer inquiries as needed.

Requirements:

• Customer Service Skills: Excellent communication skills with a friendly and helpful demeanor.
• Organizational Abilities: Strong attention to detail and the ability to manage multiple tasks efficiently.
• Team Player: Collaborative mindset with the willingness to assist colleagues and support team goals.
• Experience: Previous experience in customer service or scheduling roles preferred.

Why Join Us? At Johnson Ford, we pride ourselves on delivering outstanding customer service and creating a positive work environment. As a Ford Automotive Service Scheduler, you'll have the opportunity to work with a supportive team and contribute to our commitment to excellence in automotive care.

Benefits:

• Competitive Pay: Enjoy a competitive salary and benefits package.
• Regular Hours: Maintain a stable schedule with Monday to Friday shifts.
• Career Development: Opportunities for growth and advancement within the company.

Apply Today! If you're ready to join a team where your skills and dedication are valued, apply for our Ford Automotive Service Scheduler position today. Submit your resume and cover letter detailing your relevant experience and why you'd be a great fit for our team. We look forward to hearing from you!

Justin Schreck

Service Manager

609-386-3100 ext 345