Automotive Accounts Payable / Warranty Clerk - Southern Auto Group

US Lawns; Chesapeake (VA); On-site; USD 40,000 - 56,000; Full time

Job summary

US Lawns is seeking an Extended Warranty Contract Cancellation Administrator to manage termination of Vehicle Service Contracts, calculate prorated refunds, and issue payments to lenders or customers.

The ideal candidate will have a high school diploma or GED, two years in a similar role, knowledge of automotive parts and service, strong administrative and math skills, and excellent written and spoken English.

Qualifications

• High school diploma or GED; some post-secondary education.
• Two years of experience in a similar role.
• Knowledge of automotive parts and service.
• Strong administrative and mathematical abilities; proficient with computers.
• Fluent English in speaking and writing; good time management; professional appearance.

Responsibilities

• Reconciles warranty provider statements for products sold and service RO's paid in the previous month.
• Process cancellation requests from customers, lienholders, or dealerships with complete documentation.
• Calculate prorated refunds and ensure accurate financial payouts.
• Maintain precise records of canceled contracts to comply with state and federal regulations.
• Communicate with Finance, customers, and lenders to resolve discrepancies in terms or refunds.

Skills

Interpersonal skills

Administrative skills

Math skills

Computer skills

Organizational skills

Fluent English

Automotive parts knowledge

Education

High school diploma or GED

Some post-secondary education

Job description

Job Description

An Extended Warranty Contract Cancellation Administrator manages the termination of Vehicle Service Contracts (VSCs), calculating pro-rated refunds, processing paperwork, and issuing payments to lenders or customers. Key duties include verifying cancellation requests, calculating chargebacks, maintaining compliance with regulations, and reconciling accounts.

The ideal candidate for this position has a high school diploma or GED, some post-secondary education (degree, coursework, or certification), two years of experience in a similar position, knowledge of automotive parts and service, strong administrative, organizational, math, and computer skills, and exceptional interpersonal skills. Fluent English speaking and written communication skills, good time management skills, and professional dress, speech, and behavior are all required for this position.

RESPONSIBILITIES

• Reconciles statements from the warranty providers for all products that were sold, service RO's that were paid, and cancellations that were paid for the previous business month
• Cancellation processing to include receiving and reviewing cancellation requests from customers, lienholder, or dealerships while ensuring all required documentation is complete
• Refund calculation appropriately to include prorated amounts based on time or mileage elapsed ensuring accurate financial payouts
• Document Management to maintain precise records of canceled contracts to ensure compliance with state and federal regulations
• Communicate with Finance Managers, customers, and insurance providers to resolve discrepancies in contract terms or refund amounts