Automation & Workflow Analytics Analyst

Openkrill; United States; Teletrabalho; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

Ibility is seeking an experienced Operations Analyst to support automated workflows across its large-scale platform. The role collaborates with cross-functional teams to ensure timely processing, data accuracy, and SLA adherence while driving continuous improvement and operational reporting.

The ideal candidate brings strong analytical skills, proficiency with Excel/Tableau/SQL, and experience in DevOps environments.

Qualificações

• Experience with operations in large-scale automation or workflow systems.
• Ability to identify processing delays and system issues.
• Experience coordinating with technical and operations teams to resolve defects.
• Experience creating and maintaining operational reports and dashboards.
• Familiarity with data analysis and reporting tools such as Excel and Tableau.

Responsabilidades

• Support cross-functional teams responsible for efficient automated workflow processing.
• Monitor and maintain highly time-sensitive operational workflows to ensure processing accuracy and service level targets.
• Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders.
• Document discovered defects and provide updated information on operational impacts of workflow defects.
• Communicate workflow status changes and operational updates to external stakeholders.
• Assist in generating, reviewing, analyzing, and creating operational reports and data queries.
• Processing and remediating errors created by automated processing following SOP and using independent decision making for remediative efforts in novel situations.
• Monitor and analyze metrics associated with the performance and success of automated workflows.
• Partner with stakeholders to understand business pain points and operational challenges.
• Assess enhancement requests and monitor status of existing requests.

Conhecimentos

Operations experience

Time-sensitive communication

DevOps exposure

Analytical skills

Verbal and written communication

Stakeholder management

Cross-functional collaboration

Data analysis

PII handling awareness

VA preferred

Ferramentas

Excel

Tableau

SQL

Descrição da oferta de emprego

Ibility is seeking an experienced Operations Analyst to support automated workflows across its large-scale platform. The role collaborates with cross-functional teams to ensure timely processing, data accuracy, and SLA adherence while driving continuous improvement and operational reporting.

The ideal candidate brings strong analytical skills, proficiency with Excel/Tableau/SQL, and experience in DevOps environments.