Automation Operations Analyst — Data-Driven & Cross-Functional

Lever, Inc.

Washington (District of Columbia)

On-site

USD 100,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Health, Dental, and Vision Plans

401k

Unlimited PTO / 11 Federal Holidays

Job summary

Ibility seeks an experienced Operations Analyst to support the delivery, monitoring, and continuous improvement of automated workflows within a large-scale automation platform that interacts with internal and external systems. You will partner with cross-functional teams to ensure automated processes operate efficiently, meet service level targets, and evolve as new automation capabilities are introduced.

The platform environment supports enterprise automation initiatives across multiple

Qualifications

Experience monitoring operational workflows to ensure requests and documents move through automated systems accurately.
Ability to analyze case or document status data and identify processing delays or system issues.
Experience coordinating with technical and operations teams to resolve defects and implement data fixes.
Strong Excel and reporting skills (data cleansing, pivot tables, tracking logs, status reporting).
Experience gathering business requirements for operational reports and dashboards.

Responsibilities

Support cross-functional teams responsible for efficient automated workflow processing.
Monitor and maintain highly time-sensitive operational workflows to ensure processing accuracy and SLA targets.
Troubleshoot workflow issues and coordinate resolution with internal stakeholders.
Document defects and provide updated information on operational impacts of workflow defects.
Communicate workflow status changes and operational updates to external stakeholders.
Assist in generating, reviewing, analyzing, and creating operational reports and data queries.
Process and remediate errors created by automated processing following SOPs and independent decision making.
Monitor and analyze metrics associated with performance and success of automated workflows.
Partner with stakeholders to understand business pain points and operational challenges.
Assess enhancement requests and monitor status of existing requests.