Automation Operations Analyst

Lever, Inc.

Gaithersburg (MD)

Remote

USD 100,000 - 110,000

Full time

4 days ago

Be an early applicant

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health, Dental, and Vision Plans

Unlimited PTO / 11 Federal Holidays

401k

Health Savings Account

Job summary

Ibility in Gaithersburg, MD, seeks an experienced Operations Analyst to support automated workflows across a large-scale automation platform. You will monitor time-sensitive processes, troubleshoot defects, and generate operational reports, collaborating with cross-functional teams to improve efficiency and service targets.

The role emphasizes data-driven analysis, DevOps exposure, and handling PII securely, with a competitive salary and comprehensive benefits.

Qualifications

Experience monitoring operational workflows and ensuring timely processing.
Ability to analyze status data and identify delays or issues.
Experience coordinating with technical and operations teams to resolve defects.
Strong Excel and reporting skills with pivot tables and logs.
Experience gathering requirements for operational reports and dashboards.

Responsibilities

Support cross-functional teams responsible for efficient automated workflow processing.
Monitor time-sensitive workflows to meet service level targets.
Troubleshoot workflow issues and coordinate resolution with stakeholders.
Document defects and update operational impact information.
Communicate workflow status changes to external stakeholders.
Assist in generating and analyzing operational reports and data queries.
Monitor and analyze metrics for performance of automated workflows.
Partner with stakeholders to understand business pain points.