Automation & Tools Engineer for Search Systems

Amazon; Seattle (WA); On-site; USD 99,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs / Stock-based compensation

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Seattle, WA is seeking a software engineer to independently provide support for search-related issues, deliver high-quality work, and learn how Amazon Search results are generated and rendered.

You will design and develop new tools to solve emerging problems, maintain and improve self-service tooling, and collaborate with Technical Program Managers to troubleshoot complex features. You will document SOPs and create knowledge articles to train team members.

Qualifications

• Fundamental CS concepts including OOD, OS, algorithms, data structures.
• Experience programming or scripting in Python, Java, C or C++.
• Experience with Linux/Unix.
• Knowledge of CI/CD pipelines and automation.

Responsibilities

• Design and develop new tools to solve emerging problems.
• Maintain and improve existing self-service issue resolution tooling.
• Evaluate ticket metrics and logs to identify improvement areas.
• Collaborate with Technical Program Managers and development team members to troubleshoot complex features.
• Coordinate root cause analysis and defect resolution with the team and key stakeholders.
• Identify search service changes and make independent decisions based on the available information.
• Follow SOPs to resolve emergent issues and escalate to internal search teams; document and close issues.
• Create knowledge-based articles and SOPs to provide related training to various team members.

Skills

Python

Java

C/C++

Linux/Unix

Education

Bachelor's degree in Computer Science/Engineering or related

Tools

CI/CD pipelines

Automation/Deployment

Distributed systems

Relational databases

Search technologies

Job description

Amazon in Seattle, WA is seeking a software engineer to independently provide support for search-related issues, deliver high-quality work, and learn how Amazon Search results are generated and rendered.

You will design and develop new tools to solve emerging problems, maintain and improve self-service tooling, and collaborate with Technical Program Managers to troubleshoot complex features. You will document SOPs and create knowledge articles to train team members.