Systems Development Engineer

Amazon; Seattle (WA); On-site; USD 99,000 - 160,000; Full time

Benefits offered by this job

Health insurance

RSUs / Stock-based compensation

401(k) matching

Paid time off

Parental leave

Job summary

Amazon in Seattle, WA is seeking a software engineer to independently provide support for search-related issues, deliver high-quality work, and learn how Amazon Search results are generated and rendered.

You will design and develop new tools to solve emerging problems, maintain and improve self-service tooling, and collaborate with Technical Program Managers to troubleshoot complex features. You will document SOPs and create knowledge articles to train team members.

Qualifications

• Fundamental CS concepts including OOD, OS, algorithms, data structures.
• Experience programming or scripting in Python, Java, C or C++.
• Experience with Linux/Unix.
• Knowledge of CI/CD pipelines and automation.

Responsibilities

• Design and develop new tools to solve emerging problems.
• Maintain and improve existing self-service issue resolution tooling.
• Evaluate ticket metrics and logs to identify improvement areas.
• Collaborate with Technical Program Managers and development team members to troubleshoot complex features.
• Coordinate root cause analysis and defect resolution with the team and key stakeholders.
• Identify search service changes and make independent decisions based on the available information.
• Follow SOPs to resolve emergent issues and escalate to internal search teams; document and close issues.
• Create knowledge-based articles and SOPs to provide related training to various team members.

Skills

Python

Java

C/C++

Linux/Unix

Education

Bachelor's degree in Computer Science/Engineering or related

Tools

CI/CD pipelines

Automation/Deployment

Distributed systems

Relational databases

Search technologies

Job description

Description

You will independently provide support for search-related issues, deliver high-quality work, leverage our customers' voice to understand their pain points, and help drive fixes. You will learn about how Amazon Search results are generated and rendered. This role requires strong problem solving skills to identify and develop automated solutions to key issues.

Key job responsibilities

• Design and develop new tools to solve emerging problems.
• Maintain and improve existing self-service issue resolution tooling.
• Continuously identify the areas for improvement of self-service by evaluating ticket metrics and logs.
• Collaborate with Technical Program Managers and development team members to troubleshoot complex features.
• Coordinate root cause analysis and defect resolution with the team and key stakeholders.
• Identify search service changes and make independent decisions based on the available information.
• Follow standard operational procedures (SOPs) to resolve emergent issues and escalate to internal search teams. Ensure all issues are properly documented and closed.
• Create knowledge-based articles and SOPs to provide related training to various team members.

Basic Qualifications

• Knowledge of computer science fundamentals such as object-oriented design, operating systems, algorithms, data structures, and complexity analysis
• Experience programming or scripting language like Python, Java, C or C++
• Experience with Linux/Unix

Preferred Qualifications

• Bachelor's degree or above in Computer Science, Computer Engineering, Systems Engineering, Electrical Engineering, or other related discipline
• Experience with CI/CD pipelines build processes
• Experience in automating, deploying, and supporting infrastructure
• Knowledge of distributed, multi-tiered systems, algorithms, and relational databases
• Knowledge of search algorithms and technologies

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 99,100.00 - 160,000.00 USD annually

Company

Amazon.com Services LLC

Job ID: A10411538