Automation Test Engineer - Amazon Connect & IVR Specialist

MACHINE LEARNING TECHNOLOGIES LLC; Jersey City (NJ); On-site; USD 83,000 - 124,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC in Jersey City, NJ is seeking an Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Responsibilities include designing and maintaining test scripts for Amazon Connect call flows, using Cyara to simulate voice interactions, and validating software performance.

Qualifications

• 5+ years of experience in software testing with a focus on automation.

Responsibilities

• Test Automation & Execution
• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests for inbound/outbound call simulations.
• Test Management & Reporting
• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
• Collaboration & Continuous Improvement
• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.
• Documentation & Compliance
• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.

Skills

Automation testing

Amazon Connect

IVR testing

Cyara

QTest

Scripting: Python/Java/JS

API testing

CI/CD

Tools

Cyara

QTest

Postman

Job description

MACHINE LEARNING TECHNOLOGIES LLC in Jersey City, NJ is seeking an Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Responsibilities include designing and maintaining test scripts for Amazon Connect call flows, using Cyara to simulate voice interactions, and validating software performance.