Automation Test Engineer – Amazon Connect, IVR, Cyara

MACHINE LEARNING TECHNOLOGIES LLC; Jersey City (NJ); On-site; USD 69,000 - 124,000; Full time

Job summary

MACHINE LEARNING TECHNOLOGIES LLC in Jersey City, NJ seeks an Automation Test Engineer specializing in Amazon Connect, IVR, and Cyara to design, implement, and execute automated tests for contact center solutions. You will build and maintain test scripts, simulate real call flows, integrate API tests, and drive QA through metrics, while collaborating with cross-functional teams to embed testing into CI/CD.

This 12-month+ extension role offers flexible negotiation and requires strong scripting

Qualifications

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages like Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

Responsibilities

• Test Automation & Execution
• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests for inbound/outbound call simulations.
• Test Management & Reporting
• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
• Collaboration & Continuous Improvement
• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.
• Documentation & Compliance
• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.

Skills

Automation testing

Amazon Connect

IVR testing

Cyara

QTest

Python

Java

JavaScript

API testing

CI/CD

Analytical skills

Communication

Job description

Job Description

Job Overview

• Job ID: J52254
• Job Title: Automation Test Engineer - Amazon Connect, IVR, Cyara
• Location: Jersey City, NJ
• Duration: 12 Months + Extension
• Hourly Rate: Depending on Experience (DOE)
• Work Authorization: US Citizen, Green Card, OPT-EAD, CPT, H-1B, H4-EAD, L2-EAD, GC-EAD
• Client: To Be Discussed Later
• Employment Type: W-2, 1099, C2C

Overview

We are seeking a skilled Automation Test Engineer with deep expertise in Amazon Connect, IVR systems, and Cyara. The role involves designing, developing, and executing automated tests to ensure the reliability and performance of contact center solutions.

Key Responsibilities

• Test Automation & Execution
• Design and maintain automated test scripts for Amazon Connect call flows.
• Use Cyara to simulate real-world voice interactions and stress-test IVR components.
• Validate performance and functionality of contact center solutions.
• Integrate API-based tests (e.g., using Postman or custom scripts) for inbound/outbound call simulations.
• Test Management & Reporting
• Develop and manage test cases, plans, and suites using QTest.
• Track defects, analyze test results, and report quality metrics.
• Collaborate with QA and development teams to resolve issues and improve testing processes.
• Collaboration & Continuous Improvement
• Work with cross-functional teams (developers, product managers, operations) to integrate testing into the CI/CD pipeline.
• Participate in agile ceremonies and contribute to refining testing strategies.
• Stay updated on testing trends and best practices.
• Documentation & Compliance
• Ensure all test documentation is complete and adheres to industry standards.
• Contribute to technical documentation and internal training materials.

Required Qualifications

• 5+ years of experience in software testing with a focus on automation.
• Hands-on experience with Amazon Connect and IVR testing.
• Proven expertise in Cyara for automated contact center testing.
• Experience with QTest for test case and defect management.
• Proficiency in scripting languages like Python, Java, or JavaScript.
• Familiarity with API testing and CI/CD integration.
• Strong analytical and communication skills.

Preferred Qualifications

• Experience with additional automation tools and frameworks.
• Knowledge of broader AWS services.
• Certifications in software testing or QA

We are an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, national origin, citizenship/ immigration status, veteran status, or any other status protected under federal, state, or local law.