Automation Service & Proposals Coordinator

Morrisette; Charlotte (NC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Morrisette in Charlotte, NC seeks an Automation Service Support Coordinator to streamline service requests, tech schedules, parts and PMs, and assist with automation sales proposals.

You will serve as a liaison among customers, technicians, sales reps, and suppliers, handle quotes, track orders, and help deliver accurate proposals for semi-automatic packaging equipment.

The role combines service coordination, parts support, and sales support in a fast-paced environment.

Qualifications

• Strong coordination and organizational abilities for multiple priorities.
• Excellent written and verbal communication with customers and teams.
• Comfortable learning technical products and equipment details.

Responsibilities

• Coordinate service calls and technician schedules, track status.
• Handle parts inquiries, pricing, quotes, and PO processing.
• Schedule PMs and manage preventive maintenance activities.
• Prepare customer-facing proposals with equipment descriptions and pricing.
• Maintain records of service activities, orders, and communications.
• Escalate urgent issues and keep customers informed with updates.
• Serve as hub between customers, technicians, sales, and suppliers.

Skills

Organizational skills

Scheduling

Communication

Customer service

Technical product knowledge

ERP/CRM familiarity

Education

High school diploma or equivalent

Associate degree or technical training preferred

Experience with packaging or industrial equipment

Tools

Microsoft Outlook

Excel

Canva

Job description

Morrisette in Charlotte, NC seeks an Automation Service Support Coordinator to streamline service requests, tech schedules, parts and PMs, and assist with automation sales proposals.

You will serve as a liaison among customers, technicians, sales reps, and suppliers, handle quotes, track orders, and help deliver accurate proposals for semi-automatic packaging equipment.

The role combines service coordination, parts support, and sales support in a fast-paced environment.