Automation Service & Parts Coordination Specialist

Morrisette Packaging; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Morrisette Packaging in Charlotte, NC seeks an Automation Service Support Coordinator to coordinate service requests, PMs, parts needs, and proposals. You will liaison between customers, technicians, and sales, helping to keep schedules and orders moving smoothly.

The ideal candidate is organized, customer-focused, and capable of navigating technical packaging equipment information in a fast-paced environment. This role blends service coordination with sales support.

Qualifications

• Must have a high school diploma or equivalent.
• Experience with packaging or industrial equipment is a plus.
• Ability to learn technical products and equipment specifications.
• Strong written and verbal communication skills are essential.

Responsibilities

• Coordinate service calls and technician schedules.
• Maintain service and PM activity records and documentation.
• Prepare customer-facing proposals for packaging equipment.
• Serve as a hub between customers, technicians, sales reps, and suppliers.
• Assist with parts inquiries, pricing, quotations, and orders.

Skills

Organizational skills

Scheduling

Follow-up

Customer service

Technical product knowledge

Communication skills

ERP/CRM experience

MS Outlook/Excel

Pricing/quoting

Education

High school diploma or equivalent

Associate degree or technical training preferred

Tools

ERP systems

CRM systems

Quoting software

Service-management systems

Job description

Morrisette Packaging in Charlotte, NC seeks an Automation Service Support Coordinator to coordinate service requests, PMs, parts needs, and proposals. You will liaison between customers, technicians, and sales, helping to keep schedules and orders moving smoothly.

The ideal candidate is organized, customer-focused, and capable of navigating technical packaging equipment information in a fast-paced environment. This role blends service coordination with sales support.