Automation Process & Field Service Technician — Travel 20%

FUSION INC; Willoughby (OH); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision Coverage

Paid Vacation and Holidays

401(k) with Company Match

Life and Disability Insurance

Discretionary Bonus programs

Job summary

Fusion Inc. is seeking a Machine Process & Field Service Technician in Willoughby, OH. You will develop and refine automated brazing systems, debug equipment in-house, and install/train at customer sites.

The role blends shop work with field service and requires hands-on problem solving and clear technical communication. You will travel domestically and internationally about 20% of the time, supporting customers and improving process performance while documenting parameters and creating manuals

Qualifications

• Two-year technical degree or equivalent hands-on experience in electromechanical technology or related field.
• Strong troubleshooting skills with automated/industrial equipment.
• Ability to read blueprints and CAD drawings; familiarity with ladder logic/PLC concepts.
• Excellent verbal and written communication; able to train customers.
• Willingness to travel ~20% nationally and internationally; passport required.
• Ability to work independently.

Responsibilities

• Develop and optimize heat patterns and automated processes for brazing and soldering to meet specs and throughput.
• Test, debug, and refine equipment prior to shipment or during installation.
• Conduct machine demonstrations and process validations for customer evaluation and approval.
• Travel to customer facilities to install equipment, train operators, and provide on-site support (~20%).
• Diagnose and repair customer machines; provide remote and on-site guidance.
• Collaborate with engineering, production, and customers to improve processes and equipment performance.
• Document findings and parameters; create operating and maintenance manuals.
• Perform other duties as assigned.

Skills

Troubleshooting

Blueprint reading

CAD drawings

Ladder logic/PLC concepts

Interpersonal communication

Travel willingness

Independent work

Education

Two-year technical degree

Tools

CAD software

Job description

Fusion Inc. is seeking a Machine Process & Field Service Technician in Willoughby, OH. You will develop and refine automated brazing systems, debug equipment in-house, and install/train at customer sites.

The role blends shop work with field service and requires hands-on problem solving and clear technical communication. You will travel domestically and internationally about 20% of the time, supporting customers and improving process performance while documenting parameters and creating manuals