Automation & IT Infrastructure Specialist

Propper International; Dickson (TN); On-site; USD 70,000 - 100,000; Full time

Job summary

Propper International in Dickson, TN seeks a Warehouse Automation & IT Infrastructure Specialist to support our Hai Robotics automation environment and underlying technology that enables efficient warehouse operations.

The role maintains reliability, performance, and security of the warehouse automation platform, including robotics, wireless networks, servers, and end-user technology, while collaborating with operations, vendors, and IT leadership to maximize uptime.

Qualifications

• 3+ years of experience supporting IT infrastructure, networks, systems, automation, or warehouse technologies.
• Strong troubleshooting and problem-solving skills.
• Experience with warehouse automation, robotics, or material handling systems.
• Knowledge of TCP/IP networking, Wi‑Fi, access points, switches, routers, and firewalls.
• Experience supporting Windows servers, workstations, Microsoft 365, and Active Directory.
• Familiarity with Linux operating systems and server administration.
• Understanding of REST APIs, system integrations, and data exchange processes.
• Working knowledge of SQL and log analysis.
• Experience supporting WMS, ERP, or distribution center technology environments.
• Strong communication, customer service, and vendor management skills.
• Ability to work independently and manage multiple priorities in a fast-paced warehouse environment.

Responsibilities

• Support and maintain the Hai Robotics automation platform, including robotics hardware, software, servers, and related infrastructure.
• Monitor system performance, alerts, logs, and diagnostics to identify and resolve operational issues.
• Troubleshoot robotics, application, networking, and communication-related problems.
• Support and maintain warehouse network infrastructure, including wireless access points, switches, routers, firewalls, fiber connectivity, and UPS systems.
• Manage and support automation-related servers, applications, and services in Windows and Linux environments.
• Support integrations between Hai Robotics, WMS, ERP, shipping systems, and other business applications.
• Troubleshoot APIs, data exchanges, and system integration issues.
• Maintain system security, user access controls, patching, and cybersecurity best practices.
• Coordinate with vendors and Hai Robotics support on escalations, upgrades, testing, and system enhancements.
• Maintain technical documentation, configurations, inventories, and support procedures.
• Provide backup support for IT operations, including desktops, laptops, printers, handheld scanners, mobile devices, and Microsoft 365 applications.
• Assist with infrastructure projects, network upgrades, disaster recovery planning, and continuous improvement initiatives.
• Train and support end users to ensure effective use of warehouse automation and technology systems.

Skills

Troubleshooting

Networking

Windows Server

Linux

REST APIs

SQL

Active Directory

Wi‑Fi / Wireless

Vendor Management

Customer Service

Tools

Hai Robotics

Windows Server

Linux

Microsoft 365

REST APIs

SQL

AD / LDAP

Job description

Propper International in Dickson, TN seeks a Warehouse Automation & IT Infrastructure Specialist to support our Hai Robotics automation environment and underlying technology that enables efficient warehouse operations.

The role maintains reliability, performance, and security of the warehouse automation platform, including robotics, wireless networks, servers, and end-user technology, while collaborating with operations, vendors, and IT leadership to maximize uptime.